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Info screen popup - Mediaroom bug

3079 Views 12 Replies 8 Participants Last post by  Vader, 
Dr.Dave
Since MTS upgraded to Mediaroom version 1.6.25314.10 I've noticed a new Mediaroom bug.

The INFO menu will pop up on the TV for no reason. The INFO menu is the Program Info/Summary screen you get when you press the INFO button on the remote. You can get rid of the menu by either pressing the EXIT button or OK to "Resume play".

I've had Ultimate TV since January and never had the problem before the version update, so it's not a problem with stray signals or accidental button presses. I've seen the INFO screen pop up 2 or 3 times over the weekend when I was not using the remote and once when I was in the other room.

So far I've only seen this on recorded programs, but that's not surprising since less than 10% of my viewing is "live" TV. The last time this happened I tried to recreate the problem by rewinding the program about a minute and watching that segment again, but the INFO screen didn't pop up the second time. So it's more complicated than just a byte sequence in the data stream that is causing the popup.

This problem has also been reported in the Bell Fibe TV forum, so we know it's a software bug and not just an MTS problem. Bell has been running Mediaroom 1.6.25314 at least since it's official launch. Several people have reported the problem on both recorded and live TV.
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C
When you are attemping a system wide reset I would recommend doing it in this order:

1 - Unplug any non-PVR boxes.
2 - Unplug all PVR boxes.
3 - Unplug your 2wire gateway.
4 - Wait a full 60 seconds.
5 - Plug in the 2wire.
6 - Wait until it is fully "light up".
7 - Plug in your main PVR box.
8 - Wait until the box is fully back online, including the PVR.
9 - Verify the PVR is online by attempting to record and then playback something currently airing live.
10 - Plug in all the remaining boxes and verify they can playback content from the PVR.

I had one issue where the non-PVR box and the PVR box stopped talking to each other and this was how I resolved it. It is also worth noting that when that happens the non-PVR box loses the menu for recorded content.
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