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Info screen popup - Mediaroom bug

3079 Views 12 Replies 8 Participants Last post by  Vader
Since MTS upgraded to Mediaroom version 1.6.25314.10 I've noticed a new Mediaroom bug.

The INFO menu will pop up on the TV for no reason. The INFO menu is the Program Info/Summary screen you get when you press the INFO button on the remote. You can get rid of the menu by either pressing the EXIT button or OK to "Resume play".

I've had Ultimate TV since January and never had the problem before the version update, so it's not a problem with stray signals or accidental button presses. I've seen the INFO screen pop up 2 or 3 times over the weekend when I was not using the remote and once when I was in the other room.

So far I've only seen this on recorded programs, but that's not surprising since less than 10% of my viewing is "live" TV. The last time this happened I tried to recreate the problem by rewinding the program about a minute and watching that segment again, but the INFO screen didn't pop up the second time. So it's more complicated than just a byte sequence in the data stream that is causing the popup.

This problem has also been reported in the Bell Fibe TV forum, so we know it's a software bug and not just an MTS problem. Bell has been running Mediaroom 1.6.25314 at least since it's official launch. Several people have reported the problem on both recorded and live TV.
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I've had this happen on numerous occaisions while watching recorded programs. This was never a problem before the latest upgrade. I called tech and was instructed to unplug the power cord from the back of my pvr for 10 seconds, as well as the 2 wire box. Then plugged both back in after 10 seconds. After this, everything has worked flawlessly.
@Dr. Dave,
Well, you must have another deeper problem then. :(
Mine did this everytime I started to watch a recorded show, as well as popping up during shows every 15-30 minutes. I have never had this while watching live tv. Not sure if you have contacted tech support yet, but that's what I would do. They'll try to fix the problem first, and then I'm assuming they'd replace your hardware if all else fails.
Good luck and keep us posted.
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