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Info screen popup - Mediaroom bug

3075 Views 12 Replies 8 Participants Last post by  Vader
Since MTS upgraded to Mediaroom version 1.6.25314.10 I've noticed a new Mediaroom bug.

The INFO menu will pop up on the TV for no reason. The INFO menu is the Program Info/Summary screen you get when you press the INFO button on the remote. You can get rid of the menu by either pressing the EXIT button or OK to "Resume play".

I've had Ultimate TV since January and never had the problem before the version update, so it's not a problem with stray signals or accidental button presses. I've seen the INFO screen pop up 2 or 3 times over the weekend when I was not using the remote and once when I was in the other room.

So far I've only seen this on recorded programs, but that's not surprising since less than 10% of my viewing is "live" TV. The last time this happened I tried to recreate the problem by rewinding the program about a minute and watching that segment again, but the INFO screen didn't pop up the second time. So it's more complicated than just a byte sequence in the data stream that is causing the popup.

This problem has also been reported in the Bell Fibe TV forum, so we know it's a software bug and not just an MTS problem. Bell has been running Mediaroom 1.6.25314 at least since it's official launch. Several people have reported the problem on both recorded and live TV.
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Don't be too sure that it's not stray IR, as discussed in the following sticky.

Firmware updates can affect the sensitivity of the IR sensor. This was recently proven with a BTV update that caused similar issues. That link is included in the above. Be aware that all sorts of devices can emit stray IR, as mentioned in the sticky, not just LCDs or CFLs - the Sun or Plasmas are other common sources of this issue.

Proper optimization of the TV settings is often the first thing to try (certainly moving away from the default mode for the TV as an experiment, and ultimately for better PQ too). One other option that worked with the BTV situation was to place a "Post-It" (partially) over the sensor so that only "real" signals would get through. Other options are outlined in the sticky.
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