Hello All,
I'm looking for some input to the problem I have below. I'm not an expert network user or anything but I will see if I can explain it as best I can.
I have Telus Optik TV/Internet service (not the turbo, Actiontec V1000H router). I have had the connection for almost 2 years now and it has always been very stable.
A couple of weeks ago I got a phone call from Telus saying that the following friday they were going to be doing some upgrades to their network and I should expect a 5 min interuption in service, after which I would have to restart all my gear and all would be good.
On that day all was good that morning, I had no issues and service was business as usual. About mid afternoon I had the service go out as expected so I restarted my gear. First thing I noticed was that Telus had assigned me an IP address in the 75.xx... range (different from before) no biggie, as I knew it should not effect my service in any way.
Later that night I logged into World of Warcraft and noted my ping was about 50-80ms higher than it has been for the last year and a half. At first I didn't sweat it, I was sure it would settle out after a couple of days like these little burps always do. Well it has now been almost 2 weeks and I'm still getting the same increased latency.
I have tracert'ed and pinged my servers IP daily since then and keep coming back with the same results. (while doing these I powered down all other devices on my network and pluged the computer directly into my router)
I have also tracert'ed and pinged the same IP from my mom's house as well as my buddys (both Optik TV service) and they are showing results like I used to get with no hint of increased latency.
Whats puzzling to me is that when I tracert from home, the latency spike comes at around hop 19, but when I tracert from my moms or buddys, the same hop, to the same IP gives no such spike in latency.
Today I called Telus Tech Support. The lady said she did some tests and said the connection looked good. She said she would reset the connection and that I should wait a day or two to see if it helps.
Any experts with any thoughts ?
Thanks in advance.
I'm looking for some input to the problem I have below. I'm not an expert network user or anything but I will see if I can explain it as best I can.
I have Telus Optik TV/Internet service (not the turbo, Actiontec V1000H router). I have had the connection for almost 2 years now and it has always been very stable.
A couple of weeks ago I got a phone call from Telus saying that the following friday they were going to be doing some upgrades to their network and I should expect a 5 min interuption in service, after which I would have to restart all my gear and all would be good.
On that day all was good that morning, I had no issues and service was business as usual. About mid afternoon I had the service go out as expected so I restarted my gear. First thing I noticed was that Telus had assigned me an IP address in the 75.xx... range (different from before) no biggie, as I knew it should not effect my service in any way.
Later that night I logged into World of Warcraft and noted my ping was about 50-80ms higher than it has been for the last year and a half. At first I didn't sweat it, I was sure it would settle out after a couple of days like these little burps always do. Well it has now been almost 2 weeks and I'm still getting the same increased latency.
I have tracert'ed and pinged my servers IP daily since then and keep coming back with the same results. (while doing these I powered down all other devices on my network and pluged the computer directly into my router)
I have also tracert'ed and pinged the same IP from my mom's house as well as my buddys (both Optik TV service) and they are showing results like I used to get with no hint of increased latency.
Whats puzzling to me is that when I tracert from home, the latency spike comes at around hop 19, but when I tracert from my moms or buddys, the same hop, to the same IP gives no such spike in latency.
Today I called Telus Tech Support. The lady said she did some tests and said the connection looked good. She said she would reset the connection and that I should wait a day or two to see if it helps.
Any experts with any thoughts ?
Thanks in advance.