Hey everyone, just letting you know that i JUST got off of the phone with a Sirius rep who called me AFTER i sent an email to someone higher up 4 days ago. This wasn't a normal CSR as she called me and left a message with her number.i called her back this morning and she was on the other line so i was going to call back later today, but she called me again.
i now have Sirius (lifetime) for 600.10 taxes in. MINUS the credit for my yearly plan.
SIRIUS Everything - Lifetime
Service - 549.99 545.69 32.74 69.41 600.10
She said that i must have talked to someone higher up because she knows this is not normal, and that i am one of the lucky ones.
here is the post HE posted in the Sirius Lounge (apparently he is a VP or something)
i now have Sirius (lifetime) for 600.10 taxes in. MINUS the credit for my yearly plan.
SIRIUS Everything - Lifetime
Service - 549.99 545.69 32.74 69.41 600.10
She said that i must have talked to someone higher up because she knows this is not normal, and that i am one of the lucky ones.
here is the post HE posted in the Sirius Lounge (apparently he is a VP or something)
and here is the email i sent to himSirius_Al
on Wednesday, December 16, 2009
Hi folks,
We did remove the Lifetime plan this year. And you're right, we probably should have communicated to you guys that we were going to, in case you wanted to upgrade to it. The reality is, it hasn't had very broad appeal, nor have we had much negative feedback about it going away. But clearly I could have handled it better, and I was my decision to remove it.
I expect that, much like SIRIUS|XM, we'll offer it periodically on a promotional basis, but not as a permanent plan.
If you've got additional questions or concerns about it, please email me ([email protected]), and I'm sure we can work something out. But don't beat up on Lyra about it, she's just trying to get you the answers you need...and I've been slow in replying, please beat up on me instead.
Let me know if I can help more specifically through email.
Thanks
Al
so it seems that there is hopeHello Sirius_Al,
i was just perusing some older posts in Sirius Lounge and came upon the thread that you posted in, regarding Lifetime Subscriptions. This post was back on December 16th, 2009. Has there been any new information on the possibility of the lifetime being offered as a promotion? i currently have 1 yearly plan in my truck, and 1 seasonal plan and 1 month to month plan. i can tell you that my yearly plan and more than likely my month to month plan would more likely than not turn into lifetime plans.
When talking to other subscribers, the exact same topic comes up virtually every time. Why did Sirius cancel the option of lifetime plan with out telling me? ive called Sirius for various reasons since the plan was canceled and i hear the same thing from the CSR's. they say that they get a lot of calls regarding this but have no information for them. Is Sirius collecting information on how many people are inquiring about bringing the lifetime service back? or are they 'afraid' due to the amount of people are actually asking about this?
With my 3 radios, it is getting harder and harder to justify the cost, now i get to added cost of the 'artist fee' or whatever you guys or the government wants to call it. sorry but this fee is a scam and a pure money grab.(that's another topic though)
so, to summarize,
i am formally asking to have the lifetime plan reinstated, as i would have purchased this plan had it not been canceled without any warning to me. Even if i knew that it WILL be offered as a promotion in the future. If you do some looking you will find people who are searching to buy lifetime plans off of other people.
thanks for listening (reading) i hope that something comes of this.