I had the Extreme service for many months, and had no problems whatsoever.. speeds were ALWAYS consistent at 9.8-9.8mbps (I had the grandfathered plan with 95gb cap). I upgraded to the Extreme Plus (25mbps) internet with the Gateway N modem a few days ago.. first day everything was fine over WiFi (was getting speed test results of up to 45mbps due to speed boost or w/e), but the next day I started having problems.
Firstly, the network would stop working randomly.. I fixed that by going to 192.168.0.1 and changing the channel from Auto to 6. Then I was getting speeds of 2-4 mbps so I called in and they said that's normal over wifi, and they told me to test with an ethernet wire (and i got speed test results of 40+mbps). 2-4mbps on a 25mbps connection over wifi is definitely NOT normal. Anyhow, i got the speeds up to 25mbs by tweaking with the channel settings.
Today I had the same problem.. ran a speed test and was getting speeds of LESS than 1mbps.. wth is going on?
not a chance these speeds can be "normal" just because of wifi.. I thought the Wireless N gateway modem was supposed to be even better in the wifi area? Everything was fine before I upgraded, so it's not a connection issue (the tech support guy even said that the connection looks fine from their end)
Firstly, the network would stop working randomly.. I fixed that by going to 192.168.0.1 and changing the channel from Auto to 6. Then I was getting speeds of 2-4 mbps so I called in and they said that's normal over wifi, and they told me to test with an ethernet wire (and i got speed test results of 40+mbps). 2-4mbps on a 25mbps connection over wifi is definitely NOT normal. Anyhow, i got the speeds up to 25mbs by tweaking with the channel settings.
Today I had the same problem.. ran a speed test and was getting speeds of LESS than 1mbps.. wth is going on?
not a chance these speeds can be "normal" just because of wifi.. I thought the Wireless N gateway modem was supposed to be even better in the wifi area? Everything was fine before I upgraded, so it's not a connection issue (the tech support guy even said that the connection looks fine from their end)