[57]

The "Chat" icon comes up at the bottom right of the SD webpage for me.

Shaw Direct

www.shawdirect.ca

Perhaps something is amiss with your browser or computer. The possible reasons are outlined in the following link. It's usually something like an extension blocking the popup, etc.

Help & Support - Rogers

Check out our Rogers and Rogers Together With Shaw help and support resources: how-to articles, troubleshooting tips and more.

communityforums.rogers.com

 

[57]

Did you look at the items in the second link of post 3 to see if something is blocking what you're seeing?

What device are you using to browse? Tablet? Computer? Phone?
What browser are you using?
Have you tried a different browser, or device?

 

[57]

Here's the SD web page - Several different ways to get support.

 

[57]

I see that you're located quite a ways south of us in a Spanish speaking country. Perhaps geolocation is blocking the connection/website... Some other people in the following thread may be able to assist? Perhaps you can check out recent posts there and then ask in that thread if others are having the same issues and whether there's a way around it...

Shaw Direct In Areas South of Canada (Mexico, US, etc)...

Edit by 57: The following post has important channel information for 2019. https://www.digitalhome.ca/forum/11-shaw-direct-satellite/62645-shaw-direct-areas-south-canada-mexico-us-etc-read-post-1-a-102.html#post3076793 Why is SD being limited in areas south of Canada...

www.digitalhome.ca

Not sure if Chrome Incognito mode would help or whether you need a VPN? Have you tried private mode in FireFox?