The official policy is 50% for past HAFH customers and 75% for people who never took part in the HAFH program.I think they are doing you a favor by not calling you back. The free HAFH program is gone. It costs an additional 50% per month if you call about it. It costs an additional 75% per month to sign up for it new from now on. You can't get it at all for use outside of Canada.