[ben hancock]

Hello,

So long story short, I was lured by a lower promo price Shaw offered me and tried it out. BUT, I wasn't satisfied and now I'm having a hard time figuring out how to undo what they did inside the cable box located outside my house.

Basically, I have a 9241 dual-tuner PVR and I had the full capabilities of the dual-tuner. The problem right now is that only one tuner has signal coming in that I can watch (I think it's tuner 2), but no signal coming in tuner 1.

I just need some help on how to hook up the cables inside that outside cable box. There are two white cables coming down the satellite dish. One of them going directly to the side of my house, into the living room where the TV is. And the other goes into the outside cable box.

Then there are a bunch of other cables inside the outside cable box hooked up to 2 different splitters. I know one of them is hooked up to the my Shaw home phone. And there are two other cables (looks old) that goes into the wall where the box is mounted.

Sorry for the long winded description, but I'm providing as much details as possible so someone can help me. Thanks for any help you guys can provide.

 

[dirtroad]

Sounds like Cable Company used your Satellite coax

If you are still using your Shaw phone you don't want to disturb those connections. If you have switches on your dish they would be either SW21 or SW44, and the SW44 requires power. If the installer cut that cable that may be part of the problem.
I would suggest adding one new coax RG6 from where they cut it, to the receiver, or from the switches possibly mounted of the dish to the receiver.
If you can't figure out what they have done I would call them (Shaw) and tell them to put it back the way it was at their cost as they should not have used your satellite cables for their use.
this is a SW44 common setup http://www.digitalhome.ca/forum/showpost.php?p=682419&postcount=3
this is a SW21 common setup http://www.digitalhome.ca/forum/showpost.php?p=682397&postcount=3

 

[ben hancock]

I'm looking at the cables running to my PVR and there is one switch (I think) which is inside my house by the back of my TV. This switch does have one cable connected to it and that connected cable is the one that runs outside of my house to the dish. And this switch inside my house has its own power adapter.

So I think that this switch is the one that actually has power and it's what's giving me the only signal (instead of two) into my PVR.

When the Shaw person did his installation, he gave me back a splitter (I think) that came from the cable box. I've tried to put this back in the cable box, but I'm not sure of which cable combination hook up to do. The splitter has 3 connections: 1 In/Out, 1 VHF/UHF, and 1 SAT

The splitter has a sticker which says DC PASS for a line that connects the In/Out and SAT.

As much as I'd like to call Shaw, I really hate their wait time and this whole switching TV service experience with them has been a sever headache.

Thanks for any help again folks

 

[Pinza]

The switch you are describing as the one inside your house is a Power Inserter, for the SW44, this feeds or should feed Port #1 on the SW44. You now need to locate the other cable from behind the Receiver that you can connect to Port #2 of the SW44.

You cannot use splitters.

 

[ben hancock]

Okay. I looked at the cable running down the dish and there are 2 different white wires. One of them runs to the length of my house and into my living room where the TV is. That white cable is hooked up to the Power Inserter.

The inserter has a two other hookups. One for the power plug. And the other is a black wire, which is connected to the satellite receiver into Satellite 2. Then from the receiver, there is another black wire connected from Satellite 1 (Sat 1) and another wire from Home Distribution (HomeD). The Sat 1 and HomeD wires connect to a splitter (I think), and the In/Out of the splitter is hooked up by another wire to my wall. I think this was done so that I can use the other tuner of my receiver to watch TV upstairs.

So none of the satellite receiver connection inside the house was touched; only the connection outside the house in that cable box was touched. I know there's another wire that goes into that cable box from the satellite dish.

I just don't know what the Shaw tech did. He just gave this thing, which is the same splitter that's inside my house where the Sat 1 and HomeD wires are connected. He apparently took it out since it was the only way.

So I thought that I just have to reconnect it properly the way it was in that cable box. But there are a bunch of other cables in there that hooks up into the house. I remember there's a big thick black wire, which I thought might provide power, but I'm not sure.

Let me know if any of the details I provided need some clearing up.

 

[Pinza]

This is not easy. I am again guessing but the "splitter" you describe connected to Sat 1 & HomeD, might be a Diplexer.

You really should study the SW44 thread, as to be honest, telling us the colors of cables does not really help.

You need a basic continuity tester to prove each cable in turn, then wire as per the SW44 thread. After you get the receiver running, we can worry about the 'diplexer' if that is what it is.

 

[ben hancock]

Okay. After reading the SW44 thread, I think that the SW44 is mounted up with the dish. And there are two wires that runs down from it. One of them runs to my living room. The other runs to the cable box.

The wire that runs to the cable box ... I think it connected to the diplexer; I think that's what the Shaw tech took out from the cable box.

Now I'm wondering how that diplexer would be hooked up inside that cable box. So the wires I have to deal with are the one wire running down from the SW44 into the cable box, and two other wires in the cable box that goes into my house behind the cable box mount.

I just have a hunch now. I'm guessing for the missing signal into Satellite 1 for the receiver, the Bell tech used the inside wiring of my house. Ok, I'm going to give this another try.

Let me know if my hunch is right. And if I need to do something to the receiver like reset or turn the power off or anything like that that I might have missed.

Thanks for the tip in reading that SW44 thread.

 

[ben hancock]

Fixed it!!

Okay. I've finally fixed the problem.

Basically my hunch was right. What the Shaw tech took out the cable box was a diplexer (thanks for that tip Pinza). The one wire that was coming from the SW44 is the wire that feeds signal to the Tuner 1 of my receiver; it's the Tuner that was not getting any signal.

The diplexer basically hooks up with my in-house wiring, which transmits the signal needed to Tuner 1. I just had to hook up the wire coming from the SW44 into the cable box with that diplexer (SAT) and hook the housing cable (IN/OUT) and it works!

Thanks a bunch folks. I appreciate the help. It would have cost me $75 to get a Bell tech to fix such a simple (now it is) problem. Whew!

 

[admin]

Ben, glad you got your answer. Nice time to consider supporting Digital Home by becoming a supporter for $12 or $24 and help keep this resource going.