My problem is that on some of the programming, (for example, FOX's "24", NBC's "ER" and "Law and Order" and ABC's "NYPD Blue") - all on the HiDef channels - closed captioning is not working correctly. There are other programs as well but the ones mentioned are the ones I tend to watch.
Cogeco claims that the reason the closed captioning is not working correctly is due to the fact that the programs are being telecast without closed captioning in High Definition. (This doesn't seem to agree with the US's FCC requirements about closed captioning.
The problem seems to be most likely to occur on taped programs. For example, the closed captioning worked as it should on FOX's Super Bowl program but not on "24", NBC's Tonght Show but not "ER" and "Law and Order" and all widescreen programs on the ABC channel including last evening's Oscar presentation.
I should mention that I have had no problem with the CBS channel or the PBS channel. both of which are also telecast through the Detroit stations.
I contacted Comcast in Detroit (it's the Detroit area cable provider) and they advise that they have not had any complaints about closed captioning on their HiDef channels.
Captioning on the non-HiDef channels works as it should.
All very frustrating. Anyone with similar experience? Was anyone able to fix the problem? How?
Cogeco claims that the reason the closed captioning is not working correctly is due to the fact that the programs are being telecast without closed captioning in High Definition. (This doesn't seem to agree with the US's FCC requirements about closed captioning.
The problem seems to be most likely to occur on taped programs. For example, the closed captioning worked as it should on FOX's Super Bowl program but not on "24", NBC's Tonght Show but not "ER" and "Law and Order" and all widescreen programs on the ABC channel including last evening's Oscar presentation.
I should mention that I have had no problem with the CBS channel or the PBS channel. both of which are also telecast through the Detroit stations.
I contacted Comcast in Detroit (it's the Detroit area cable provider) and they advise that they have not had any complaints about closed captioning on their HiDef channels.
Captioning on the non-HiDef channels works as it should.
All very frustrating. Anyone with similar experience? Was anyone able to fix the problem? How?