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How long is your cable? You may want to try another one from a place with a good return policy? You may want to try unplugging and replugging the cable a few times to see if you get a better connection (whoops, we were both typing at the same time). See the Digital Home FAQs (under help) Perhaps there's something there you haven't tried yet.

- Things to check first
- DVI/HDMI Information.
- Etc.
 

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Does the HDMI output work while I use the component video out? I mean I have 2 devices to connect, one on HDMI (slingbox pro) and another (tv) on component video. Will both outputs work at the same time on an SA8300HD?

Thanks
 

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Some people have had that arrangement work while others have had issues with the STB being "confused". The only way to tell is to try it for your particular application. It may depend on how you do the advanced setup wizard and which "set picture format" you use as well.
 

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We had a big fright yesterday when our hookup (SA8300HD to KDS-R60XBR1) showed a copy protection block as well. After a few reboots of the STB I thought to check the HDMI connection from our DVD player as well. That showed no signal pass-through, either, and we concluded the TV was the problem. So after too much thought it finally occured to me to try to reset the TV by unplugging it and plugging it back in after waiting 30 seconds (as simply turning it off and on again changed nothing), and reconnecting the HDMI cable afterwards. This seemed to do the trick. But why it did it in the first place I do not know.
 

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How long is your cable? You may want to try another one from a place with a good return policy? You may want to try unplugging and replugging the cable a few times to see if you get a better connection (whoops, we were both typing at the same time). See the Digital Home FAQs (under help) Perhaps there's something there you haven't tried yet.

- Things to check first
- DVI/HDMI Information.
- Etc.


My cable is 8 feet long.
I tried un-plugging replugging. I haven't tried another cable though but I would be surprised if it was the culprit since the setup worked for 2 weeks. Do you guys know where I can buy a cable and return it if necessary?

Thanks
Sev
 

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Honestly, it is a problem with the Pace 551HD box. I had the same problem with my HD551 box. As soon as I changed my receiver to the SA8200 HD-PVR I no longer have this issue with HDMI. I get a picture within 2-3 seconds of my TV input being changed to HDMI/HDCP.

With the Pace box, it would take 30 seconds to up to two minutes before I would get a signal, sometimes I would get the error that my TV did not support HDCP.

I would have to unplug the box and restart to get a signal.
 

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Add myself to the list of unhappy Videotron customers. I have same problem as most people here. Cannot hook Pace 551HD to Samsung HPS-4273 via HDMI. "TV not supporting HDCP" message. Is there new solutions or people just have to go with component cables? Would be much nicer to have 1 HDMI cable from Pace to TV than thick component cables.
 

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I'm also having issues, although a bit different than most of you. I have the Pace551 connected through HDMI directly to my HD ViewSonic3752w.

My problem is this: For some god forsaken reason...the sound doesn't work properly. I can turn it up or down from my TV remote...but NOT from my Pace remote. But I CAN mute from my Pace remote. Does that make sense? How is that even possible?

Anyone else having trouble with this?
 

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Normal, because you didn't program the remote control to do it, and with ViewSonic's Tv, it's impossible because they have no universal code ;)
 

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It ain't over yet

Spent an hour on the phone with a (friendly and patient) Videotron tech after I took delivery of my HD LCD. Pioneer HDMI switching receiver, RocketFish cables, 1080p DVD player - all the trimmings. After serveral resets (of the Pace 551 box and the screen), the tech acknowledges that it's a software issue with the box and he suggests a "downgrade" is in order. He informs me that Videotron engineers are working on the problem and that a fix should appear eventually. Oy.

I suspect HDCP protocol parameters are being modified continually in order to stay ahead of hackers? Meantime, HD screen owners like me (and MANY others coming online this "holiday season") are being short-changed.
 

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Hi SyStEm[666], what do you mean I didn't program the remote to do it? I had already heard that the viewsonic doens't have a universal code, but that shouldn't matter for volume control from the Pace remote.

If the volume is being sent from the Pace, to the TV through the HDMI cable, and I control the Volume from the Pace remote, then it should work, No?

Like I said, it works for the mute button, and it used to work fine when I had my component cables connected, I don't see why the HDMI connection should be any different.
 

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Vidéotron engineers are not working on the problem. Vidéotron is not licensed by HDMI Licensing LLC; Vidéotron could be charged with piracy if they even tried to fool around with HDMI/HDCP code.

The tech didn't know what he was talking about or didn't want to get into details. Only SA can fix this.
 

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If the volume is being sent from the Pace, to the TV through the HDMI cable, and I control the Volume from the Pace remote, then it should work, No?
No. When you were using the component video connection, you were probably using the analogue audio cables (red/white). The variable volume on the STB can control analogue audio, however, it cannot control DD volume, hence it doesn't work for HDMI.

If you want to control the volume via the STB, connect the analogue audio connections to the HDMI input on the TV (be careful you do this correctly because some HDMI inputs don't have an analogue audio input associated with it). I'm not sure if you need to disable the HDMI audio out in the STB menu...

With all the HDMI issues on this STB, why not use CV?
 

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Same problem here with my Pace 551 and Daytek LM37 37" LCD. Plug it into the HDMI input, and it says "this TV is not HDCP compliant" :( boo....

Actually, I just got a new Denon 2807 HDMI receiver, and cant get the HDMI to work properly either. After reading about all this "Handshake" stuff, it seems to be trying to "shake hands" with my TV (I can hear it clicking over and over) and sometimes it works, sometimes it doesnt. I gotta turn the TV off and on again, orthe receiver.

HDMI is a ROYAL pain in the ass :mad:
 

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No. When you were using the component video connection, you were probably using the analogue audio cables (red/white). The variable volume on the STB can control analogue audio, however, it cannot control DD volume, hence it doesn't work for HDMI.

With all the HDMI issues on this STB, why not use CV?
I didn't realize that. Good to know. And yes, at this point, screw HDMI. Way too much of a hasle. I'll go back to component.

But I'll also call Videotron to complaint about the HDCP issue.

Thanks
 

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GooseMan, the HDMI issue with AV Receivers has been discussed numerous times in the forum. It has to do with incompatibility of the firmware of the STB and the AVR. Do a search for HDMI Receivers - plenty of previous discussion. Currently I believe no cable STBs and AV Receivers are compatible, so you need to go directly to the TV with HDMI for video and use a digital audio connection to the AVR (or use CV for video).
 

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Hey 57,

Thanks for the info. I ended up reading a TON of info on HDMI, HDCP and AVR's and all the issues. My main problem was that even with JUST the AVR hooked up to the TV via HDMI, I was still having problems.

What I tried was hooking up my STB to the AVR via component, then my oppo to AVR via HDMI, then the AVR output to my TV via HDMI. I managed to be able to watch DVD's thru the HDMI, but my component STB didnt come thru for some reason :(

So now, in the end, I used component from STB to AVR, component to the TV, and the DVD player is plugged directly into my TV via HDMI. The audio is all going thru the AVR.

Actually, if anyone needs, I have two nice, high quality Phillips HDMI cables. They were bought at Costco...$35 each! :D
 

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PACE 551HD box doesn't work with my brand new Dell 2407WFP LCD monitor either. It says my monitor doesn't support HDCP, however, many reviews said my monitor does.
 

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Hi,
I have the same problem with pace 551 sometimes.

I have tv panasonic viera, i have sony audio receiver(for home theater) and my hdmi cable from pace 551 goes to audio sony receiver first and from receiver also through hdmi into tv

I use Sony audio receiver as a hdmi switch between pace551 hdmi connection and samsung dvdplayer hdmi connection.
Ussualy i dont have any problem when I am switching between dvd to cable, but when I use my third connection (through RGB cable) from pc to tv, after that ussualy i have hdmi problem only for pace551, but dvd hdmi connection will go always correct.

my solving problem is only to decconect pace 551 from power source and then reconnect, after 5 min everything goes to normal, if i may say so
 

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I've called Videotron, and I was told that TV should support HDMI Version 1.20. I don't know what version of my LCD monitor's DVI port is. However, Videotron said they will update the software in Feburary to make HDMI support more TV. Hope it will fix this problem. I think they will update to HDMI Ver 1.3, which improves the compatibility very much.
 
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