A friend in Sweden doesn't keep/include original in his reply. He is computer 'challenged' and I'm a Mac user. How can I tell him how to do this? Please!
The above assumes you're using Gmail in a browser. If you're using an e-mail client like Outlook or Mail, there may be a different setting there, although defaults seem to be to include the original, so I'm not sure why your Swedish friend's e-mails don't include the original when doing a reply. Is it possible he's composing a new message instead of replying?The default is to include the original message with the Reply. If it isn't visible to you, click the three horizontal dots in the bottom left corner of the Reply window.