You may have inadvertently invoked a stretch mode on your TV or STB (on the STB with Bell it's the * button on the remote that you press repeatedly to cycle through the stretch modes - I'm not sure if it's the same with Telus). If the only channel that's "incorrect" is Global, it may have been a glitch with them. Were all the other channels OK? If other channels were affected, check the stretch modes on the TV and STB.
When comparing the SD & HD images of Survivor, there is not much difference in the viewable image... the SD version actually showed MORE than the HD version, even though it had the black bars on either side!
Granted the difference was not much (depending on the actual scene)... hard to explain.
It seems to me that:
- they are showing an HD show on an SD channel (narrowed everyone looks skinny)
- they are showing an HD show "SD cropped" in an HD channel
Even some of the commercials in the HD channel are zoomed-in to the point where text is off screen.
I'm gonna give it a few more days and then call telus to see what they say.
On some TVs, if the programme is a 4:3 upconvert (ie with black bars) and not true HD, there is an option to stretch that image. This option to stretch can be found in the user menu for the TV and is usually described in the operating manual.
However, this would happen on all 4:3 upconverts on HD channels. Not all programming on HD channels is true HD. I therefore have the following questions.
1. Is the survivor programme (and other Global programming) you're watching true HD or an upconvert?
2. Do you see black bars on commercials or other upconverted programming or does your TV stretch this sort of material? For example, on CTV if there is a 4:3 upconvert on, do you see 4:3 with black bars - many commercials are 4:3.
3. Since it often takes a second for this auto-stretch to take effect, often the image will be 4:3 for a short while and then "snap" stretch to fill the 16:9 screen.
If this is happening, then you need to turn that option off. Here's the Black Bar FAQ, also referenced in the stretch mode FAQ provided earlier.
If this "auto stretch" is not the problem and you're properly seeing black bars on the sides of 4:3 upconverts and most commercials, then I suggest you contact your service provider and copy the broadcaster.
Hi, while setting up a fav's menu for Telus sat tv the picture on every channel has gone to a small picture with black on all sides. We can't get the format setting to get any channel back to full screen. I'm sure it's something simple but we can't seem to get anything to work. thanks
Make sure you're sending 720P under the Telus settings menu and then press the * button repeatedly on the Telus remote to get to "normal". I assume you're using an HD connection like HDMI or component video. If you have any other connection between the STB and the TV, remove it and make sure the TV is set to the proper HD input. If that doesn't do it, check the various stretch modes on the TV itself. Read post 2 and the links there.
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