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Fido - Online Account / System Maintenance

4509 Views 6 Replies 6 Participants Last post by  Flashman
When attempting to log in to My Account at at night, I get the following message:

Our systems are under maintenance daily between 2 a.m. and 6 a.m. EST. Self-serve functionalities are currently not available. Please visit us again after 6 a.m. We apologize for the inconvenience.

Does any other carrier do this? Am I out of line by feeling this is completely ridiculous for a technology company? Daily server maintenance...really??

This is the same company who charges extra for paper billing. I can log into any other website 24/7 and access my personal data, but not Fido. This has been the case for months, if not years.
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I get that frequently, even in the middle of the day for my pay as you go account. However, sometimes going round the menus in a different way gets round it. Odd. Seems to happen most often when I'm due to refill, I keep wondering if it's a deliberate "frustration" to get you to forget to refill on time and lose your banked time.... like how they seem to send reminder texts reliably for 4 months in a row, then skip a couple of months...
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