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Fido - Online Account / System Maintenance

4510 Views 6 Replies 6 Participants Last post by  Flashman, 
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When attempting to log in to My Account at Fido.ca at night, I get the following message:

Our systems are under maintenance daily between 2 a.m. and 6 a.m. EST. Self-serve functionalities are currently not available. Please visit us again after 6 a.m. We apologize for the inconvenience.

Does any other carrier do this? Am I out of line by feeling this is completely ridiculous for a technology company? Daily server maintenance...really??

This is the same company who charges extra for paper billing. I can log into any other website 24/7 and access my personal data, but not Fido. This has been the case for months, if not years.
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Maintenance

My account was down for maintenance for about 15 months a couple years back. Every time I tried to log in, it told me there was a temporary problem with my account that would be resolved shortly. I had electronic billing, so I didn't get an invoice for that entire period. They finally fixed it after the 5th or 6th time I talked to them about it, after they called me to ask why I wasn't paying my bills on time. Apparently not being invoiced wasn't an important problem until I stopped paying...
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