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After my rant yesterday, today I found that Bell Fibe opened the Olympics channels. Channels 1195 - 1199 are Olympics 1 to 5. I hope that later they will air the raw feeds.
So I'm not a fibe customer so can't verify this. But I'm on my Bell satellite system tuned into the commercial-free PPV channel right now for the opening ceremonies. A Bell promo events screen is up indicating that the same channel for opening ceremonies will be available on fibetv on channel 990. Do you guys get this channel...?
 

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I'm on Fibe and just tried tuning to 990 (which is one of the regular Fibe PPV channels), and I can confirm that yes, we apparently do have this option.
It's a bit deceiving as it says it's for rent, however if you select for more info it tells you that you can rent it for 0.01....so 1 cent. I guess since it's PPV they have to have some amount.
I didn't bother to go any further and actually rent it though, as the CTV presentation hasn't actually been showing too many commercials.

So that's good to know, thank you!
 

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Olympic App

So pressing the Interactive now gives me my Apps, including the Olympic app, on the bottom of the screen. The Olympic app looks impressive. But when I looked at the Bell e-mail about it, I was surprised to see the note in finer print at the bottom of the e-mail. Using the app to watch the Olympics incurs Internet usage and quite likely overage charges.

Am I that dumb that I never realized/noticed that Apps like the Weather Channel run up my usage? I don't Tweet, I'm not on the Facebook, so it never occurred to me that the Santa app, as an example, would cost me money.

I also noticed that when I press the Interactive button to show the apps, I get the rotating arrow immediately. Does that mean that I'm incurring Internet usage just to see the list of apps?
 

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From what I understand every apps count for internet usage at some level. If you pick the weather network apps, loading the interface part will count for your internet usage but not the display of the channel itself in the upper right corner. If you pick the galaxie apps, the downloading of the album cover will take some internet usage, but the feed of channel 901 (or whatever you’re listening to) won’t count. It’s like loading one internet page, it’s not GB or MB but only KB.

I only have Fibe for 2 weeks, but that’s how I believe things work.
 

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I just had Fibe TV installed and they brought the older model boxes. I asked the technician if he could give me new ones but he said he didn't have them. He told me to call in but I am getting a hard time from customer service.

Is this normal?
 

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3 x 1200 and 1 x 1232.

A manager called me back and stated that the newer 2262 was considered still in testing and that they are experiencing problems with them (he mentioned pixelation issues). He told me to stick with the 1232 for now.
 

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my installation was done and i got all the newer boxes,. the pvr is the 2262, these boxes are alot faster and smoother, also the guide has the channel icons next to the channel number, love it.
 

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The specs on the Bell site states up to 150 hours of HD content. You cannot get that from the 320GB HDD in the 1232. Push back aggressively and get the 2262 or cancel your service.
 

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When I called up yesterday the first CSR was horrible. She had a terrible attitude and told me there was no difference between the boxes. She said "we only switch boxes if there is something technically wrong with them". I said to her that I JUST got Fibe TV installed 10 minutes ago and expected to receive the newer model boxes. I told her I expected to be able to get 150 hours of recording which the old box doesn't do. She said they are the same. So I asked to speak to a supervisor and she chuckled and said fine.

The supervisor was completely different and was very helpful. He said that I could get the newer box but advised against it since they had issues. He told me that I can call back in a month or two and ask again and that he would note it on my account.

I am thinking I may just call back and tell them I want it now since I don't want to go through this again.

Anyone know of pixelation or any other issues with the 2262? I doubt the guy would lie about it.
 

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I got 2202/2262s. Noticed once in a while the picture would pause then continue but I rewind, its perfectly fine in the recording.

Are those Bell techs back to work yet? The instant channel channel isn't working for some channels.
 

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I have the 2202's and the 2262 PVR and I dont have a problem with either of them, "Knock on Wood" with this pixelation thing it is bound to happen no matter with what boxes you have, even rogers cable we used to get pixelation all the time, so things are bound to happen whether it is with the newer boxes or older boxes, but in reality the newer boxes are so much faster when doing things like going to recordings, or switching channels, and I do like the fact that the hard drive is bigger then the older ones. I say you keep trying to get the newer boxes and in reality if your not happy, Im sure they wont complain about giving you the old ones back. I think what is happening is they dont have enough of the newer boxes to accommodate everyone that asks for them, so they are making excuses instead of being upfront about it. I had all 3 new ones when I just got my service installed last week.. don't know why they would give you the older model ones. where do you live? i am in North York, Dufferin and Lawrence don't know if they give those out to specific areas.
 

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I called back again and from what I gather the issue is local to me (I am in Whitby). Apparently my area is so new they have known issues with the new equipment installed, in fact I am the first person anyone in the technical support area had spoken to from Whitby. Even the installer commented that he had never worked on the equipment in the closet on my street and had to call in for help in setting up my router connection (it uses DHCP).

Anyway, they told me to call back in a week to get an update. They said they should have a resolution by then.
 

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Oh ok that would make sense as it is a new area, wow they are already in whitby? pretty soon they will be all over ontario and Rogers will be losing alot of customers as once people see how great the service is they will be installing it.. Yeah once they are able to provide you with the new 2202's a 2262 go for it, you will love them....:cool:
 

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I just cancelled my Fibe service after Bell completely screwed up moving the service from my old address to my new one. Despite giving them almost a month's notice and calling a couple of more times to confirm all the details.

The last straw was spending hours on the phone yesterday morning being given different numbers to call (some of them meant to be used by employees only) before finally finding an agent who was apparently getting it all straightened out. Then I got transferred to a supervisor who had no idea why I was transferred to her.

I loved the Fibe service, but Bell is a nightmare to deal with. I'd say good riddance, but I'm sure I'll still be dealing with billing issues months from now.
 

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Sorry to hear that Dioneo,
It is a shame, the service is like none other out there, Im sure the issues with the customer service you will also have with other providers no matter who you go with, they all have their pros and cons. But the service is totally awesome and maybe you should give them one more try, maybe ask them to speak with someone in retentions and see if they can offer you a deal to keep you, im sure they would do something to keep a happy and satisfied customer.. I found that a couple of times I had issues with customer service too, and we will find them everywhere, but then you find that one rep that will take care of the situation for you and then you start to realize that it can all be worked out, I hope you get this resolved and if you go elsewhere hope all goes smooth for you, its a shame that this happens.
 

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Thanks for your well wishes. My last phone call was Bell's second chance, and they screwed that up too. I'd been with Fibe for about a year and a half. I had almost no problems with the Internet/TV service, and constant problems with their billing and customer service. The only thing they consistently got right was when I would call in to change my programming choices.

I've been with Rogers, and Shaw Direct in the past. I can't remember having serious customer service issues with either of them.

I already signed back up with Rogers, the only real alternative at my new address.
 
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