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@dgm I took another look to see if any other Arris internal manuals had been leaked, but didn't find any. That's not surprising since Arris doesn't sell this device directly to end users. I did find this official confirmation on 1080p.

Change my receiver's resolution to 4K - Support - Bell Aliant
7. Use the up and down-arrow button to select the desired resolution for your TV. We recommend 4K UHD (60 fps) (for 4K TVs).
Note: If you are using a 4K receiver on an HD TV, select 1080p high definition. Your TV will not display 4K content.
If you think about it, it makes sense that 4K content would display at 1080p on a 1080p HD TV. The reason that HD channels are transmitted at 720p is that most channels are sourced from Bell Satellite which also uses 720p and 720p uses slightly less bandwidth than 1080i. Some broadcast networks use 720p and others use 1080i, but they are all converted to 720p on Bell.

However if your source is now 2160p, it makes sense to display it at the best resolution that the TV supports, which is 1080p in this case.
 

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Thank you for this. Your comment is what I believe to be true but I will experiment over the next few weeks and report.
 

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[email protected] problems on a new Sharp 4K TV

My first post so first of all I'd like to say hello to all members of this community. So, here is my question I need help with.
I have have with Bell Fibe TV service for a number of years now. Last weekend we purchased a brand new Sharp LC75N8000U 4K TV. Brought it home and since I did not have a 4K receiver yet I hooked up the new TV (previously had 60 inch Sharp Aquos HD TV) to my Bose Lifestyle V25 receiver, programmed my Logitech remote for the new TV set and everything continued to work perfectly. Last Tuesday Bell installed a new 4K receiver and this is when the issue started. It took a while to get the TV to display [email protected] feed from the receiver, but after fiddling with the HDMI ports I got it going. Shut everything off and went to work. Same evening turned the TV on and got "No Signal" message. Checked if it was on the correct HDMI (labeled [email protected]) input which it was, but no picture. Without shutting the TV off switched the cable to the second HDMI port of the same specification, changed the input using TV remote and bingo, 4K picture is on at 3840 X 2160 resolution. Happy at that moment. Shut the TV off, turned it back on and "no signal" is back. Repeated the procedure with HDMI port switch, picture is back. Shut off the TV again, "no signal". Not happy. Set the receiver to [email protected] and the issue is gone. As soon as I turn the TV on it displays the image. Back to 60fps, the issue is back. To make the story shorter in the past few days I tried brand new high speed HDMI cables, Bell tested another brand new 4K receiver, went through the TVs settings many times over and the issue still there. Now the dilemma is: is it a flaw with the receiver's firmware? Is the TV set defective? So, my question is, has anyone experienced this kind of issue or have any ideas/suggestions on what the cause might be? Could it be that the TV is too new on the market or it is brand incompatibility or something else? I can easily return the unit, but do I try another unit or go out and buy another brand all together.

Sorry for the long post and thanks for help in advance.

Cheers
 

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@Russkii no one else has reported that exact problem, so it's probably a flaw in the TV firmware. It sounds like the HDMI "handshake" doesn't work for 60 fps when the TV is first powered on, but does work is the TV is already on and you force the HDMI handshake by switching ports. The handshake always works for 24 fps.

Here are a couple of suggestions:
1) Plug the HDMI cable directly from the Bell PVR to the TV (it's not clear if it goes through the Bose.)
2) Use the cable that Bell supplied with the 4K PVR if they supplied one.
3) Test 60 fps with the Bell remote and the Sharp remote and try powering on the TV first or the PVR first. The Logitech remote could be causing a timing issue.
4) Contact Sharp support. They may have a new firmware that is only available by request.
5) Try a different brand of TV.
 

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Thank you Dr. Dave. I am leaning towards your assessment of the problem and yes, trying to cover the events I did miss a few things.

1. The new TV is plugged directly in the Bell PVR. Bose V25 does not have 4K support. I only use it to control the sound via optical cable from the receiver.
2. Used Bell cables with both receivers Bell provided along with the 2 brand new high speed HDMI cables (Rocketfish from BB)
3. All initial testing was done using only Bell and Sharp remote controls. Bose and logitech were not even connected / setup.
4. The TV's update function does not find any available updates, neither does Sharp website. Will call Sharp next week, but do not hold my breath. A lot of negative reviews on the internet.
5. If it comes to that, looking at Sony 75X850D or LG 75UH8500. Any advise/suggestions on the brands / models

Thanks again and looking forward to be a part of this community.
 

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How are you connected to the 4K pvr - direct connection or the white wall plugs? I have been using the white wall plugs and they were notorious for same issues that you are having and then there was a Bell update and it was fixed. I have a Samsung tv.
 

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@Russkii
3) Does it make a difference if you turn on the PVR or the TV first? Also make sure that CEC is disabled in the TV Menu (Settings/System/HDMI.)
4) I've seen situations where a manufacturer gave access to newer firmware than was available on the web site.
5) Both TVs are on Bell's compatible list see post 393.
 

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How are you connected to the 4K pvr - direct connection or the white wall plugs? I have been using the white wall plugs and they were notorious for same issues that you are having and then there was a Bell update and it was fixed. I have a Samsung tv.
Hi Newtvfanatic. I assume your question is for me. I am not sure what white wall plugs are, but since I've subscribed to Fibe TV I have a phone cord plugged directly into the wall phone going into the modem's telephone jack, coax cable from the wall connected to the modem's coax connector and then a network cable going from the modem into the 4K receiver. During their second visit to test if the receiver was the culprit Bell tested the line from outside going into the house and everything checked out just fine. Any other resolution on $K receiver except [email protected] works perfectly and the TV recognizes them without a problem. I spoke to Sharp support and they are as puzzled as I am. Their only suggestion was to do a reset to factory on the TV and plug the unit directly into a wall outlet instead of a power bar. I did the factory reset which did not help and the other suggestion just does not make much sense to me. They said if rest did not work to just return the TV back to Costco for exchange or refund. It will be going back next week. In the mean time I will decide to either go with LG 75UH8500 or Sony XBR75X850C.

Thank you
 

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Thank you Dr. Dave. Tried to power the devices in both directions. No difference. Disabled the setting you mentioned, asked Sharp if newer firmware was available during the call to their support line. Will check the post you suggested regarding compatibility.
 

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Just got my installation done. I thought the 4K PVR was supposed to have native wireless capability? Bell's support article indicates it should be, but the tech setup a VAP and connected it with an ethernet cable to the PVR.
 

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@thegrommit I would leave it as is - Bell obviously configured it that way for a reason.

Out of curiosity, did you get the Home Hub 2000 or 3000 and is there a VAP attached to it? Are your other STBs wireless?
 

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@thegrommit I would leave it as is - Bell obviously configured it that way for a reason.

Out of curiosity, did you get the Home Hub 2000 or 3000 and is there a VAP attached to it? Are your other STBs wireless?
Home Hub 3000. The only VAP is attached to the 4K PVR. No other STB's.

Amusingly, the tech tried to convince me the HD PVR had better IQ, and used some (overly compressed) movie trailer channel to demonstrate this. :laugh
 

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@thegrommit I heard somewhere that they found some issues with the wireless on the 4K PVR, but I wasn't sure if that was actually true. I guess that's the reason they installed your PVR that way.
 

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VAP

Hi, what do you mean by VAP, i have wireless for my 4k PVR. Dr Dave, what is the issues with the wireless ?

Best regard !
 

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Hi Dr.Dave,

this VIP you mean, my mistake (sorry english it's note my first language). I have the VIP5662 and hub 3000. Only wireless issues is when i watch tv and download big things by wi-fi on my laptops or PS4. Somes glitches on 4k signals on Sportsnet(4k) or TSN(4K). I know that we can put a electric ethernet extender to bypass, the wireless signal from, the hub3000 to the VIP5662.

One of the problem is when a start the VIP5662. Every 2 or 3 days i need to reset the image size on the VIP5662 to put it at 4k (60fps). That config doesn't want to stay on the VIP5662.

Any hints ?

I have a 4k TV Samsung UN65JS8500

Thank's
 

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H Russkii, I purchased the same Sharp LC-75N8000U 75 inch tv you did. Have the exact same issues. I must alternate between HDMI ports #3 and #4 every tome I power on the tv. Love the tv and don't wish to return it. Have you resolved this issue? Thanks
 

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It looks like Bell will begin charging $10/month for the TSN and Sportsnet 4K channel group if you have the "Good" TV package and they will be included with Better and Best.

Source: TV packages and TV programming from Bell Fibe TV

I also saw that the 4K Whole Home PVR will be included for new customers with an eligible 3-service bundle that includes Better or Best in the form of a $20 monthly rental fee and a $20 credit.
 

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4k Remote

Is there a way to get my Pro Control PRO24.R universal remote paired with the Fibe 4K blue tooth remote. The pesron that installed my TV is having problems.

Thanks
 
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