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Fibe, Questions..

410639 Views 1146 Replies 247 Participants Last post by  elyk
Im thinking of ditching bell tv after 5 years. Love the service, prices are good but sick of satellite tv losing signal in bad storms. The new Fibe tv service is available in my area.I currently have the fibe25 internet. Ive read that its a max of 4 set top box's. My question is i have 5 tvs. I want to change to fibe tv and i obviously want to watch my 5 tv's so i need 5 set tops. The most set top box's that will ever be on at once is 4 ( 3 sd and 1 hd). Now is it possible to get a 5 box install in this case? the 5 tvs will NEVER all be used at once. Unfortunately this is a deal breaker for me.. I need the 5 tvs or ill have to either settle for bell tv or make the swap back to robbers. I'd call be all ask but i already know ill call 5 times n get 5 different answers so i always come here first :cool:

Thanks in advanced folks.
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@jimbo42 - I have had several discussions with Fibe TV techs and they have all stated that the signal is whatever the source signal was. It might be 1080i or 720p depending on what they were handed.
pshine, I believe they are lying to you.

Bell does not just pass through the source signal. They take the original source and then compress it.
@hugh - well, this question has come up several times. If you have any contacts on the Fibe TV side at Bell I would appreciate you checking into it.

(I understand they compress it)
@hugh - had a tech in today working on a problem I'm having. Asked him about the source signal and he also said they do not change it. He said if it comes from a source as 1080i they do not transcode it - just compress and wrap it.

I have a Bell Fibe tech at Adelaide calling me this evening concerning my current problem - I'll check with him also.
Thanks for all this great information. I've been on the fence about FibeTv. I've called for information a couple of times and each time the CSR explained that very soon the Fibe 6 part of the package will be capped so it's speed won't go above the usual advertised download speed for Fibe 6. This was disappointing. Considering I had a grandfathered unlimited download account (from the ol' days) and with the fact I would have to change the download cap to 25gig, this wasn't really the incentive I was hoping for. If they advertised these benefits of getting close to fibe 25 with the TVs off, then they should stick to that and not get greedy and then limit what they promised.

Can anyone else confirm this, as I think a couple of people mentioned CSRs said this to them too. This will really decide for me if I jump into FibeTV. Otherwise the package is no savings at all, if not more expensive (for alot of people I would imagine.)

@Larry - cable is most certainly more than a broadcast only system. Most major providers have implemented switched digital video, which does the same thing you're talking about with IPTV only sending what is watched. There is a ton more life in cable's bandwidth yet.
@pshine , Bell outputs all there HD channels to 720p to there satellite customers, this is a known fact, why would it be any different for there Fibe TV ? The same equipment that sends its signal out to satellite is probably the same sending the signal out through the Fibe TV lines as well although someone correct me if this is incorrect. My guess is Hugh is right that there lying too you.
@jimbo42 - I believe you will find that Bell Satellite can now employ both 720p and 1080p - although 1080p is for their VOD service.
As for Fibe TV, this is a new service with relatively new technology. I have been told by several techs that the source is not trans-coded to a different format (i.e 1080i to 720p) - they might possibly be mistaken but I would not consider them liars.
At some point I can only hope that we can get a Bell rep. to answer this question to everyone's satisfaction.
Any reason not to jump?

I got the marketing call last night ... Fibe 12 + tv, reduced rates for first 2 years, 200 off installation ...

I've been monitoring this forum the past couple of months & it sounds like there may be some transition bumps but for the most part everyone is happy with the service. The thought of not having to work with that ridiculous Rogers interface alone seems worth it.

Any last minute advice before I make the appt?
For your information, I have FIBE 10 Internet + Fibe Tv (I live in Montreal).

Here are my speedtest results.

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My speed is this with 3 receivers working at the same time .

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FYI - The speed you'll get if you're using wireless from the Cellpipe modem is limited to around 10 - 11Mb. It's flawed, so the best way to get full speed wirelessly is to use a different wireless router - but be careful - wireless routers need to be setup a specific way as not to mess up the TV part of the service.
The readings from my speed were made from my laptop and using my 3 laptops 2 xbox , everything at the same time that's when i get from the speedtest around 10-11mb , its way better then when i had FIBE16
I was indeed using wireless when I ran speedtest.
6: At the moment, you can't get anything other than Fibe6 with FibeTV. When the TVs are off, you get around 23mpbs down and 4mbps up.
So lemme get this straight, even though I pay for Fibe7, I will get faster speeds when not watching TV?
I really don't know, to be honest with you. I used to have 25/4 when my TV was off, but this is no longer the case. I'm now capped at 7/4. My Bell page used to report my internet service as Fibe 16 but was changed to QIV07 the same day I started being capped. An IPTV supervisor confirmed this will apply to everyone who do not pay for extra speed, but lots of people are still not affected by this. It will cost you 5$ extra for Fibe12 and 10$ extra for Fibe16.

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We got a letter from Bell yesterday saying that as of Dec.13 our speed will be capped at Fibe 6. It said we were being given Fibe 16 until that time.... I did a few speed tests since we first got Fibe TV and we were always getting over 23Mbs on our line.
They said we could upgrade to Fibe 16 (for a price).
Oh well..... the honeymoon is over!
Question about recordings

Can recordings be password protected? Furthermore, can they be hidden in some way?
Recordings can't be hidden. Individual recording can't be password protected.

There are extensive parental controls that require a password to access content based on rating, channel, etc.

There is also a feature to mark a series as "Keep all episodes until I erase".
2 weeks so far...

Well, 3 weeks ago Bell rang me up to let me know that Fibe was available (Woodbine/Danforth area), and it just coincided with our basement reno and upgrade from SDTV's so we decided to give it a go. Better to get them to run their cabling before the drywall goes up.

Seems like the same deal as most, 2 years PVR, $200 off installation, Fibe 12, etc.. we have home phone and our cell phones with bell as well, so I'm sure some more discounts will kick in as well.

Called Rogers to cancel, I explained where I'm going, and they pretty well said "Oh.. well, sorry to hear that. We'll send out your final bill for the remainder of the 30 days, have a nice day. Not a single attempt from the retention department to get me back, despite me looking to upgrade to HD and new internet. Easiest cancellation ever.

The installer was great, new line from across the street all the way in (DSLAM is at the end of my street), new coax everywhere through the basement and upstairs (drilling holes through concrete), poor bugger was here for over 8 hours straight.. heheh.. got my $59 installation's worth.

At the moment we just had a 26" LCD, and a 32" CRT. The picture was amazing on both, even the CRT.. way better than Rogers in terms of clarity.

This just pushed us into buying a 37" LCD last week to replace the 32", as the tube is starting to go (black dot in the middle of the screen). The guide interface is really great (takes up the whole screen!), everything's crystal clear, the Search function and PVR usage on any TV is priceless, and the internet is blazing at 1.5MB/s, even over wireless G and N.

And just in time to see the last 2 episodes of the Walking Dead in HD.. :D

The only qualms are...
Channel setup is different than Rogers, which my wife is not impressed about, as we've been used to that for years.. Thankfully I can program a favourite channel list to represent the original Rogers 60 or so channels, and customize the main list to take out channels we'll never use. However, I do love that if you are watching a SD channel, just add a 1 to the beginning of the channel number to get its HD equivalent. Makes the transition so much easier.

I think the PVR is acting up, I've had to reboot it 3 times for different reasons..
  • One day I told it to record a show, it says "Recording" but nothing shows up in the show list. Going to the guide, it tells me it "Will Record". Rebooting reveals the show, finally, recorded up to that point. This was just after I cancelled two recordings of the same show (one in SD, one in HD) so it might have gotten confused a bit.
  • We were watching CTV news one night, and it froze. I could go to other channels and they worked, but going back to CTV froze that channel's screen. I could go into the guide, and it showed CTV playing in the PIP box it had. Rebooting fixed it.
  • One night the audio and video started pausing/skipping every 5 seconds or so, regardless of the channel. Rebooting fixed it.
I called Bell, who advised me to keep an eye on it, and if more issues crop up they'll replace the PVR.

At least talking to the Bell rep has been pleasant, I'm sure they want to keep as many new customers happy while they boost the Fibe TV product around the neighbourhood. The installer told me that they're not as busy installing FibeTV as they'd like.

I for one am loving it, no regrets here. The provided remote is a great universal.. control my stereo for sound, TV for screen settings, all the while controlling the PVR. I have a programmable Harmony 550, but I've ended up using it very little lately.
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Jam-ehz said:
I for one am loving it, no regrets here. The provided remote is a great universal.. control my stereo for sound, TV for screen settings, all the while controlling the PVR. I have a programmable Harmony 550, but I've ended up using it very little lately.
exact same experience here - I had planned on setting up my Harmony, but I like the Bell remote ... esp the +30 sec & -7 sec buttons!
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