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Fibe, Questions..

410941 Views 1146 Replies 247 Participants Last post by  elyk
Im thinking of ditching bell tv after 5 years. Love the service, prices are good but sick of satellite tv losing signal in bad storms. The new Fibe tv service is available in my area.I currently have the fibe25 internet. Ive read that its a max of 4 set top box's. My question is i have 5 tvs. I want to change to fibe tv and i obviously want to watch my 5 tv's so i need 5 set tops. The most set top box's that will ever be on at once is 4 ( 3 sd and 1 hd). Now is it possible to get a 5 box install in this case? the 5 tvs will NEVER all be used at once. Unfortunately this is a deal breaker for me.. I need the 5 tvs or ill have to either settle for bell tv or make the swap back to robbers. I'd call be all ask but i already know ill call 5 times n get 5 different answers so i always come here first :cool:

Thanks in advanced folks.
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Bell HD PVR vs. Rogers HD PVR 8642 Netbox

Just received the Rogers HD PVR 8642 Netbox Mar.09/12. All I can say I'm very disappointed. It is so slow changing channels, selecting anything on the remote takes several seconds. The record features have changed and not to my likely. The Program Guide sucks!

You have to make too many selections to get to the final outcome. I have been a Rogers customer for 30 years, but I think it's time for a change.

I'm thinking about taking it back and jumping on the Fibe bandwagon. My condo residence has Fibe TV Wynford Dr. & Eglinton. Any members using Fibe in my area. Would appreciate any info before I make my decision. :confused:
Hey Mobilemedia, I was with rogers for almost 30 years, and never liked the rogers terminals, or PVR's and didnt even like the guide. I went on board with the Bell Fibe TV when it became available in my area and I have been with them for almost a year and a half now, I have to say that picture quality, Bell fibe TV is the best compared to rogers, the HD channels are crystal clear in my area, there has never been any issues with anything, except the fact that I am extremely happy with the service, the Nextbox only allows one to see what is recorded in your main PVR but it does nothing more then that, with the Bell Fibe TV no matter what TV's you have connected all the terminals will pause, rewind live TV, something that can only be done with the Rogers PVR and not the other terminals in your home. I highly suggest you switch over to Bell Fibe TV, you will be amazed at the quality, and service you get. I could not be any happier. and the other best thing is that you can record up to 4 programs at once, Super amazing Service.. and I must say that I find the Bell Customer Service to of have improved big time, they are so more nicer to talk too, and they will try to help you out no matter what, if they cant the other levels of tech support service will. so my suggestion is yes give it a try and you wont regret. At least try them out and see how you like it...
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Didn't you say you were "ditching" Fibe TV? Why the change in attitide?
all the terminals will pause, rewind live TV, something that can only be done with the Rogers PVR and not the other terminals in your home
As an FYI, this is incorrect information. Any other (compatible) 8642 or 4642 STBs can access the recordings on Rogers as discussed in the Rogers WHPVR thread. The WHPVR is also extremely new on Rogers so there are some "bugs".

Please this is not a Rogers vs Fibe thread - that link is below, so let's stick to the topic of Fibe Questions.
Didn't you say you were "ditching" Fibe TV? Why the change in attitide?
Hey buddy,
yes I did say that I was ditching Bell fibe TV, but as I was about to cancel, Bell sent out a couple of Tech guys and they got the problem with the freezing of the channels fixed, it was annoying I must say. but all has been corrected and I will continue with Bell Fibe. It is a great service, I never said diferently, just was not happy with the channel freezing that went on forever till they addressed it. :)
Upgrading, Testing And then service?

Does anyone know how lonhg it takes for Fibe TV to be activated?

By that I mwean

Bell techs have been working in my area for the last two weeks. I saw a tech at the pole in my back yard today when I got home from work. I asked him when Fibe TV wil be available in my area. he said thats what they where working on right now and they'd be in the area for another two weeks. He couldn't give nme an exact time frame on when it woukd be available.

So I wondering for those that have Fibe TV, when they saw the techs working on their system in their area how long did it take after the techs where done in their area before you got Fibe TV? 1 month? 2 monthsa? 3 Months? 4+ months?

My Rogers contract ends in mid OCT and I want to dumop them.

We have Fibe 25 already. I'm not sure about this Fiber to the pole or this fiber to the house thing that I've read on this forum thart i don't know, but its more to the time frame on Fibe TV?

Hopefully they'll be ready by Oct?
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We're going to be having Fibe TV (along with Fibe 16 internet) installed later this week. The main hookup is going to be near the central television on the main floor, but we also ordered a second receiver to be installed at the same time for an upstairs television.

Since Bell doesn't thread new wiring through walls, my main question for anyone who's already had an installation of this type is how the second receiver will be connected to the PVR in order to be integrated into its network. The Bell website says it can be done with either ethernet or coaxial wiring, and I'm wondering (hoping) if the usage of "coaxial" here is inclusive of the existing cable TV wiring that's already running through the walls. Ethernet may be better, I suppose, but the house isn't wired up with that at the moment; and I don't foresee doing it in the immediate future.
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@TM2-Megatron, Bell will use existing coax cable if possible. The installer should be able to advise you of the best approach once he is on site.
A follow up to TM2-Megatron's question:

Ethernet is obviously better than coax. I am currently with Videotron and a Bell tech is coming Saturday for the installation. If coax is running through my house already and it's simply a question of installing the receivers, is that what the tech is more inclined to do? What it I want the coax replaced with ethernet wiring? Should I clear paths to replace it?
You can always say your Coax is still in use for cable as you still have last month in service and you paid for it, hence needs to install Ethernet.
So I got a call from Videotron's retention department yesterday... They tried to convince me their HD quality is better. Also, they've never heard about 16+...

My questions are:
a) Video compression and overall image quality, who is better? Or are they equal?

b) From what I understand, Fibe 16+ is basically Fibe 25 at the price of Fibe 16? When one HD receiver is on, what is the minimum and maximum speeds I should expect to get? Right now with Videotron I get easily what I pay for: 15 mbps.
@Cardiac, you should get at least 19 Mbps with 1 HD stream in use. Here are some speed tests:
Image quality is very equivalent with FTTH installations; I don't know about copper lines.
Retentions guy practically laughed and assured me Videotron's quality is greatly superior to Bell's. But I guess he's getting paid to say that.

In any event, whatever cred he was trying to establish went right out the window what he said he's never heard of Fibe 16+ :rolleyes:

Thanks to Dr. Dave for the link to the speed tests... Once again, it is what I though.

Those retention guys are outright liars.
The arrival of Fibe allows some room for negociating with Videotron retentions; this was next to impossible 6-8 months ago. Videotron's overall network management ('network maturity', service and billing) is far superior to Bell's and V's retention people know that. With Bell, you have to scrutinize your bill every month for errors or 'accidental surcharges'; particularly for bundled services - no thank you!

Fiber-to-the-Home installations require a minimum of 1.5 to 2 days of labor; there is a considerable amount of hardware both inside (Clearcurve zbl optical fiber, optical network terminal, Bell router and large battery backup) and outside (Two optical junctions; on the utility pole and another on your house to accomodate the more bendable Clearcurve zbl optical fiber which runs indoors), so once all this is installed and working, a client would not be inclined to easily switch to another provider for quite some time. There is a quasi-sense of 'moral irreversibillity', once you have an FTTH installation in your home; you will be attached to Bell for a long time. Take the time to think it over.
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Thanks for the advice as there is a lot of truth to what you say. I am quite aware of the horror stories of Bell's billing and customer service. In the 5+ years of being with Videotron, I have only had one billing issue and that was this year when I bought out my old phone to get a new one and they charged me the balance of the new phone instead of the rebated price. Issue was dealt with and rectified in 5 minutes.

That being said, I ended up cancelling by appointment with Bell. Too many red flags:
1. Took over 45 minutes in store to book my appointment because "systems were down."
2. When I got the print out of my services, there was no $9.95 for the first six months. No credit on the PVR for taking the three services.
3. Videotron ofter to match the prices I'm getting with Bell plus another $5 off every month. When I called to cancel my installation, there was absolutely no attempt to keep me. Maybe they tried to call my bluff...

Fingers crossed that Videotron gets its act together this year.
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Have Fibe12 internet modem. Same modem with FibeTV?

Hello all;

I've searched and haven't seen this question.

I have had Fibe12 internet for some time. I am planning to move to FibeTV from Bell Satellite when it becomes available in a month or two.

Today I wanted to upgrade from Fibe12 to Fibe16 as I need a bit more speed and more download quota. The rep informed me that since I was changing my plan, there was a new one-time modem charge of $99 that replaces the modem rental.

I asked about what happens when I move to FibeTV, but he couldn't answer it.

Do you need a different modem with FibeTV?

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I moved from Fibre 12 internet to Fibre 25 and was charged the $99 dollars for the new modem. I was told it was Fibre TV ready. Infact it has appears to have connection and an indicator on it for Fibre TV. It is a Connection Hub.
So, for the $99 I get a new modem, it's not just keeping the one I have now?

If I wait until I get FibeTV, do I get the modem included in the price or is it $99 then?

Also, I have my existing modem in the laundry room, which is behind the wall the current 9242 PVR is located. I have a ethernet cable running from the modem to the PVR.

The phone connection probably runs 25-30 feet somewhere inside the house before it gets to the modem. Are there length retrictions with FibeTV?

Thanks, Rich
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