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The warning means what it says. It was probably downloading a new firmware version. Unplugging it can corrupted the firmware. When that happens, the receiver needs to be repaired. My advice is to plug it in and let it finish. If it's permanently frozen, call Bell.
 

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After 1 hour, it has lost something, I just remove the Hydro feed, wait 10 seconds and try again.

After the download it will say "Programming receiver, Do Not Disturb", or some such thing, this is the critical time NOT to unplug.
 
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