Monday at about 3pm I got error 005, smart card currently does not have authorization to view or purchase this program(for any channels). Called Bell, was on hold for over an hour and first rep tried resetting stuff bla bla bla, said it'd all be fixed within two hours. Three hours later I called again, rep I spoke to this time said this was a common issue and was a mess up by Bell and they were working on it, but I wouldn't have any programming for at least 48 hours. WTF? They say it so non-chalant too like it's no big deal.