Canadian TV, Computing and Home Theatre Forums banner

101 - 120 of 165 Posts

·
Registered
Joined
·
67 Posts
DVI a no show

dlevesque said:
[edited]
I just chatted with tech support at Videotron. He told me to inform all users of version 1.88 that have problems with DVI to contact them through phone support or chat, not email.
Just tried the DVI and got the guide display with the message about DVI/HDMI blocked. Rebooted the 8010HD, connected in different order, still the same. My Samsung DLP ws made in October 2003, so it looks like I have the HDCP version 1.0 problem. The DVI input works fine with the Samsung DVD player I got with the TV.

Seems the only solution is a firmware update in the DLP, if possible. Otherwise this TV is stuck in the dark ages for any current device with DVI.
 

·
Registered
Joined
·
2,210 Posts
Fussy viewer,

Last week, I was told that Videotron engineers advised my CSR they will make an attempt this week in fixing my HDCP handshake problem. This came as an immediate reaction to sending to my CSR copy of an e-mail reply from Digital Content Protection which said that there could be compatibility problems between version 1.0 and 1.1 of HDCP (1.1 released June 9, 2003 to correct errors in 1.0).

If this becomes successful, I will post here accordingly. If not, I have an alternative plan.

Remember this, it will be important to get the DVI/HDCP to work because we are using a STB/DVR that is HDCP compliant. As such, when the Broadcast Flag gets implemented, whenever a Broadcaster has given a 30 day advanced notice to the FCC of its intention to downrez, then those using a Component connection from a Compliant STB will see the Picture Format change from HD to SD for that flagged program. And I don't expect that living in Canada and using Videotron as a provider will provide any kind of umbrella against the Broadcast Flag.

Also, those with a working DVI connection, be aware that you should adjust your Picture settings under your TV's Picture Menu. As a start, I would suggest you copy the settings you presently have under the Component input. Factory settings are usually extreme as far as Contrast and Brightness.
 

·
Registered
Joined
·
2,210 Posts
Originally Posted by dlevesque

I just chatted with tech support at Videotron. He told me to inform all users of version 1.88 that have problems with DVI to contact them through phone support or chat, not email.

If one must phone, I suggest that be done after 4:00 PM. The CSR's knowledgeable with the DVI issue start at that time. Most daytime CSR's must get answers from others and very little if anything gets resolved. In fact some statements made are erroneous. Rebooting the DVR or receiving a software update will not impact the recordings one has on the HDD. But a reformat of the drive will.

Most e-mail messages are handled by the experienced CSR's but I guess they are getting swamped right now with the DVI issue.
 

·
Registered
Joined
·
121 Posts
I don't know why but I'm still at 1.87.16.a2... I tried a reboot this morning and 1.88 doesn't load. I'll send an Email to Videotron.

By the way, my TV is a Toshiba model 34HFX83. It is a 2003 model purchased in 2004. How do I know if HDCP is release 1.0 or 1.1??
 

·
Registered
Joined
·
143 Posts
Poeple who have the 1.87.16.a2 like me will not receive the 1.88 automatically like others , they will have to force it manually into it and can only be done during the day shift, that is what Steve Lemelin from Videotron told me last night on the chat support.
 

·
Registered
Joined
·
67 Posts
Michel,

Good point about the broadcast flag. Seems the only solution for my TV is a firmware update, which I will investigate.

For the SA 8010HD, can SA modify the software to work with a version 1.0 HDCP device?

And what is your alternate plan?
 

·
Registered
Joined
·
43 Posts
Non working DVI

MFabien,

My SA8000HD OS was also upgraded this week but when I use the DVI to my Daytek EPT-4202 plasma, I get nothing, well a black screen, and the TV says that there is no signal.

Isn't there a way to know, by looking at those 28 pages, if the port is active and should be working, or not ??

Thanks

Jimmy
 

·
Registered
Joined
·
67 Posts
My 8000HD was also updated to 1.88.11.2 and so far, no problems with DVI to my Toshiba 52HM84. In fact, and I'll double check, my TV seems to behave better with the updated 8000HD via DVI than with my 8300HD via HDMI. It seems to better handle staying on Normal for HD signals and on TW1 for 480i signals. But as I said' I'll double check.

After waiting all that time...

Paul
 

·
Registered
Joined
·
2,210 Posts
jimmy-vallee said:
MFabien,

My SA8000HD OS was also upgraded this week but when I use the DVI to my Daytek EPT-4202 plasma, I get nothing, well a black screen, and the TV says that there is no signal.

Isn't there a way to know, by looking at those 28 pages, if the port is active and should be working, or not ??

Thanks

Jimmy
Since this morning I'm also getting a black screen instead of the earlier Grey screen (this after rebooting). But I still have access to the Guide, the Settings and the diagnostic pages via DVI. Are you getting anything if you press the Guide button on the remote?. If in the affirmative, your DVI is active but you are having difficulty with HDCP. On the other hand, if you get nothing after pressing Guide, your DVI cable connection is the problem. In that case, try re installing the cable and make sure it's seated properly.

Correction: Today I made another attempt to connect via DVI. My picture is again the bright light Grey I had before. I'm sure yesterday's black screen was a result of not having all pins anchored in properly.
 

·
Registered
Joined
·
67 Posts
More about HDCP

The problem some TVs are having with the DVI port and the new SARA 1.88.11.2 might not due to their using HDCP version 1.0. I went to the HDCP site (www.digital-cp.com) and downloaded the spec for version 1.1. Here is an excerpt from the first section:

==============
Except when specified otherwise, HDCP 1.1-compliant Devices must interoperate with other HDCP 1.1-compliant Devices attached to their HDCP-protected Interface Ports using the same protocol. Additionally, HDCP 1.1-compliant Devices of which one or more of their HDCP-protected Interface Ports are using the DVI protocol must interoperate with HDCP 1.0-compliant Devices attached to such HDCP-protected Interface Ports using the DVI protocol.
=================

It seems that HDCP version 1.1 is required to operate with any version 1.0 device. The problem may be due to SA's implementation in SARA 1.88.11.2. At least I now know my TV is not obsolete (in theory). Scientific Atlanta SHOULD be able to fix the problem. It might take them another year though...
 

·
Registered
Joined
·
2,210 Posts
I have recently corresponded with Digital Content Protection and here's the answer I got:

Dear Michel,

Thank you for your email. Please read the response we received from our technical contact below.

The Rev. 1.1 Spec was an update to fix errata in the 1.0 Spec which could cause compatibility problems between even 1.0 and 1.0 products. Furthermore, interoperability testing was in its infancy so even if 1.0 products interoperated in a particular instance, there is no guarantee that either of them were compliant to the spec. They may have both made the same but incorrect interpretation of the spec. Release 1.1 clarified much but there have been further errata in 1.1 that have been identified and published. The short answer to your question is yes, it is possible that you are seeing a 1.0 and 1.1 interoperability problem.

If you have any additional questions, please feel free to ask.

Best Regards,

Kimberly Nguyen

Administration
Digital Content Protection LLC
5440 SW Westgate Drive
Suite 217
Portland, OR 97221
Fax: 503-297-1090
[email protected]
 

·
Registered
Joined
·
67 Posts
... there is no guarantee that either of them were compliant to the spec. They may have both made the same but incorrect interpretation of the spec. Release 1.1 clarified much but there have been further errata in 1.1 that have been identified and published. The short answer to your question is yes, it is possible that you are seeing a 1.0 and 1.1 interoperability problem.
So it looks like any two DVI device ports may or may not work, whatever HDCP versions they are using. Everybody can blame the other guy. I suppose if two devices use the latest corrections there is a better chance they will work, but where does that leave the user?
 

·
Registered
Joined
·
2,210 Posts
Fussy viewer,

Videotron engineers are on it and should have me conduct another test shortly.

An intriguing part of this issue is that I have never read anywhere that a SA3250HD user ever had this problem. I'm suggesting to Videotron to let me have a SA3250HD for a few hours to test it out (unless there are cases and users elected to remain silent toward Videotron, or other cable companies, or have not posted in Forums).

If nothing else works out, my electronic store, who sold me the Toshiba with an extended warranty, has delegated the authorized service center to replace the DVI/HDCP input on my TV. I am delaying that "repair" to let Videotron do a last change in my SA8010HD software.

If I move forward on the DVI/HDCP replacement, I will insist that the Toshiba replacements be incorporating HDCP version 1.1 (otherwise, no point in doing this).
 

·
Registered
Joined
·
13 Posts
No more DVI

I unplugged the DVI :
- Everey channel change were a pain (slow, with to much "block output" messages)
- Fast forward rewind etc... were unusable when playing back what I had recorded

I'm back on component cable

Dyno
 

·
Registered
Joined
·
2,210 Posts
Dyno,

Would you try changing the setting "DVI/HDMI AutoFix" to "Fixed" in "Set Picture Format"?

You then change the Picture Format to what your TV uses for HD (720p or 1080i) and SD (480i or 480p) in the Picture Format Settings when you press the "Settings" button once.

This should eliminate the format confusion when changing channels and when using the FF to advance the recording. Will you report back, please.
 

·
Registered
Joined
·
41 Posts
Upconvert1

I also had some problems when using FF on recordings using the upconvert1 picture settings (using the component cables, not DVI). Not only I had transition problems when switching channels from HD to SD, I had the same problems using FF on recordings.

I am back on "Fixed"

Anybody else had this problem? I was waiting for the update for this passthrough feature and unfortunately it is unusable for me.

Fortunately, I can benefit from the 4th FF and the play from beginning when watching a show being recorded.
 

·
Registered
Joined
·
121 Posts
I finally received the update yesterday. Still, I'm getting the DVI port is blocked message on my Toshiba 34HFX83. I'll send an Email to Videotron about it.

Because of a problem with 480p I'm forced to set only 480i and 1080i on my terminal. Now if I use an upconvert mode, all SD channels are switched to 1080i and not 480i as I expected. So far, passthrough is the only setting giving me 1080i for HD and 480i for SD. Now, with passthrough, I'm having a weird problem when rewinding/pausing live SD TV: the 8010HD switches to 1080i then back to 480i. At that point the image freezes until I press play again. After play, rewind/pause works normally. Like others here I might be forced to use fixed mode again...
 

·
Registered
Joined
·
34 Posts
dlevesque said:
Anybody else had this problem? I was waiting for the update for this passthrough feature and unfortunately it is unusable for me.

Fortunately, I can benefit from the 4th FF and the play from beginning when watching a show being recorded.
I have this problem with passthrough. My projector is trying to lock on the different resolutions during commercial breaks while using FF x3 or x4. Since they are not in 720p or 1080i it tries to lock on them even at FFx4.
 
101 - 120 of 165 Posts
Top