Hi all,
I've subscribed to Primus' triple bundle for the past couple of years, and used Bell before that, and generally gotten ~2Mbps DSL download speeds. Whenever I've asked either Primus or Bell whether I could subscribe to a higher bandwidth service, I've been told that due to the my distance from the local office, my theoretical maximum was slightly higher than 2Mbps.
Recently, for no apparent reason (I made no hardware changes), my speed dropped to around 700kbps down, so of course I called Primus. I was initially told that my theoretical maximum speed was now only 800kbps due to the distance from the office. I patiently explained to the support person that my house hadn't physically moved
and that something else was the problem. A week later I was told that my "profile" was going to be updated, and lo and behold my download speed has jumped to ~4Mbps!
So, what I'd like to know is, what does it mean to have my profile changed, and if this is so easy to do, why don't they either automatically do this, or at least offer it as an option (which I would have gladly paid for years ago)?
Thanks!
ET
I've subscribed to Primus' triple bundle for the past couple of years, and used Bell before that, and generally gotten ~2Mbps DSL download speeds. Whenever I've asked either Primus or Bell whether I could subscribe to a higher bandwidth service, I've been told that due to the my distance from the local office, my theoretical maximum was slightly higher than 2Mbps.
Recently, for no apparent reason (I made no hardware changes), my speed dropped to around 700kbps down, so of course I called Primus. I was initially told that my theoretical maximum speed was now only 800kbps due to the distance from the office. I patiently explained to the support person that my house hadn't physically moved
So, what I'd like to know is, what does it mean to have my profile changed, and if this is so easy to do, why don't they either automatically do this, or at least offer it as an option (which I would have gladly paid for years ago)?
Thanks!
ET