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I signup Telus High Speed on a plan as follows:
No Contract
First month free
$10 off the regular price each month in months 2-12
With a Telus home phone, I get additional $5 off
The plan is $35 a month, with the discount I pay $35 - $10 - $5 = $20
The plan was adjusted to $37 on the 6th month but I get an additional $2 off so I still pay $20 per month ($37 - $10 - $2 - $5 = $20)
For the 12 months, the total $10 signup bonus, I am getting is $10 x 11 months which is $110.
But on the 13th month (Nov 2010), Telus charges an additional $5.48 + $1.10 making the total charges for the intenet $38.58 ($37 + $5.48 + $1.10 -$5 = $38.58)
Why did Telus charges an additional $5.48 + $1.10 on the 13th month?
Telus said something about billing cycle, my billing cycle is from, say Nov 21 to Dec 20 each month. The high speed service started on Nov 4, 2009. So Telus wants to charge me for the days in Nov 4 to Nov 20.
But if I look at the above spreadsheet, I have received a signup bonus of $110, which is what I am entitled to. So why Telus is charging $5.48?
Is Telus making a mistake or I am not understanding the bill?
Thanks
No Contract
First month free
$10 off the regular price each month in months 2-12
With a Telus home phone, I get additional $5 off
The plan is $35 a month, with the discount I pay $35 - $10 - $5 = $20
The plan was adjusted to $37 on the 6th month but I get an additional $2 off so I still pay $20 per month ($37 - $10 - $2 - $5 = $20)
For the 12 months, the total $10 signup bonus, I am getting is $10 x 11 months which is $110.

But on the 13th month (Nov 2010), Telus charges an additional $5.48 + $1.10 making the total charges for the intenet $38.58 ($37 + $5.48 + $1.10 -$5 = $38.58)
Why did Telus charges an additional $5.48 + $1.10 on the 13th month?
Telus said something about billing cycle, my billing cycle is from, say Nov 21 to Dec 20 each month. The high speed service started on Nov 4, 2009. So Telus wants to charge me for the days in Nov 4 to Nov 20.
But if I look at the above spreadsheet, I have received a signup bonus of $110, which is what I am entitled to. So why Telus is charging $5.48?
Is Telus making a mistake or I am not understanding the bill?
Thanks