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Discussion Starter #1
I signup Telus High Speed on a plan as follows:

No Contract
First month free
$10 off the regular price each month in months 2-12

With a Telus home phone, I get additional $5 off

The plan is $35 a month, with the discount I pay $35 - $10 - $5 = $20

The plan was adjusted to $37 on the 6th month but I get an additional $2 off so I still pay $20 per month ($37 - $10 - $2 - $5 = $20)

For the 12 months, the total $10 signup bonus, I am getting is $10 x 11 months which is $110.



But on the 13th month (Nov 2010), Telus charges an additional $5.48 + $1.10 making the total charges for the intenet $38.58 ($37 + $5.48 + $1.10 -$5 = $38.58)

Why did Telus charges an additional $5.48 + $1.10 on the 13th month?

Telus said something about billing cycle, my billing cycle is from, say Nov 21 to Dec 20 each month. The high speed service started on Nov 4, 2009. So Telus wants to charge me for the days in Nov 4 to Nov 20.

But if I look at the above spreadsheet, I have received a signup bonus of $110, which is what I am entitled to. So why Telus is charging $5.48?

Is Telus making a mistake or I am not understanding the bill?

Thanks
 

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Discussion Starter #2
I called up Telus again.

They still insist it is the billing cycle so they need to charge me $5.48 + $1.10 for the signup bonus.

That does not makes sense.

For the $5.48, the total signup bonus for 11 months is $110.

If they charge me $5.48, Telus only gave me $110.00 - $5.48 = $104.52 for signup bonus.

Which means I never got a full year of sign up bonus from Telus. They gave me 1 year less 16 days - the 16 days is the $5.48 charge.

But here is the good news. Out of goodwill, Telus waive the $5.48 + $1.10 charges.

So this settles it, I'm happy I'm not charged the $5.48 + $1.10 and got one full year of signup bonus. :)
 

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The extra charge aligns the billing for the internet with the phone line billing. So you get 12 months of discount, from Nov 4/09 to Nov 3/10. The weird charge is the prorated amount to cover from Nov 4 to Nov 20. The full month charge is for Nov 21 to Dec 20.

-Telus tech
 
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