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Discussion Starter #1
I have been trying in vain (4 days of discussions with tech supp) to get Videotron to disable (or allow me to disable) the Power Save mode on my 8300HD stb.

The standard responses are:

A) Our customers like this feature.
B) No one has ever complained about it.

Am I the only Videotron customer/8300HD owner who would prefer to disable it?
 

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I purchased my first SA DVR in April 2004 and contrary to zamboni, I have never found Videotron CSR's arrogant.

MisterEd, are you referring to the fact that even powered ON, the HDD will stop during the night?
 

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There's no possibility of desactivate that function since it's the Os itself. So, it gotta to be everyone or none.

That function is made to help the harddrive live longer and it will only stop at 3 specific time during the night.
 

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Discussion Starter #5 (Edited)
To answer M Fabien, the 8300HD attempts to enter sleep mode several times between 1-5 am. I find this really annoying since I watch a number of programs between midnite and 4 am. If I miss the 5 minute warning (during a snack break, or if I get distracted for a few minutes), the unit will enter power-save mode. When this happens, the hard drive powers down, and the video buffer gets flushed. Occasionally, during power-save mode, the unit even changes to another channel by itself! Then when I return and wake up the PVR, I cannot rewind and watch what I missed.

To respond to SyStEm, I know the intent is to help the harddrive live longer, but the unit already had a hardware power-save button. It's called the ON/OFF switch. The decision to enable or disable this function should be my choice. I own the unit, so if the hard drive needs replacing, it will come out of my pocket.

When I first purchased the unit two years ago, power-save mode did not exist. Then one day, Videotron pushed new firmware into my unit with the power-save feature (along with a general settings option to enable or disable this mode). Several months later, they updated the firmware again, and removed the enable/disable option.

I discussed this problem with customer service at Scientific Atlanta, and was politely advised that SciAtl does not provide customized firmware to Videotron or any other service providers. It is up to Videotron to build the firmware either in-house, or via third party developer. Thus Videotron has complete control of the hardware/software, and can choose to enable/disable hardware ports or add/remove features (desirable or otherwise) at any time. And since the STB addresses are maintained in a database at Videotron, they could probably upload specific featuresets as a value-added service.

But what really bugs me is that I wasted so much time (8 hours over 4 days) trying to find the right person at Videotron who could address this issue.

And in the end, I was politely told to go away.

So please, if the power-save feature bugs you, post it here.
 

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To answer M Fabien, the 8300HD attempts to enter sleep mode several times between 1-5 am. I find this really annoying since I watch a number of programs between midnite and 4 am. If I miss the 5 minute warning (during a snack break, or if I get distracted for a few minutes), the unit will enter power-save mode. When this happens, the hard drive powers down, and the video buffer gets flushed. Occasionally, during power-save mode, the unit even changes to another channel by itself! Then when I return and wake up the PVR, I cannot rewind and watch what I missed.
This will not entirely satisfy you but if I were you, I would record each program that I view between those hours, even if I view them "Live". First it calls for an activity which the DVR cannot ignore then if and when the DVR stops operations, you can power up the unit, rewind and playback the recording from the place left off.

Or you can from time to time press the "Pause" button which forces reaction from the buffer and again this will tell the unit that there is activity.

Hope this helps.
 

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Just for the record, maybe 80% of people doesn't know that a illico box have a power button.
If Videotron were to give the option to enable or disable that option, maybe the PVR will broke more frequently. Under warranty, it will cost a lot to replace.

I know there's 3 specific time that the PVR will close but I don't remember the exact hour.

PS.: You own the box, but if you want it to work on the network of Videotron, it need to have the OS that Videotron support. It's about the same thing on internet. You need to have the protocol TCP/IP to get on Internet, you cannot really choose another one or modify something in it.
 

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Nope, it's just that those people doesn't understand electronic.

It's for that that tecnical support always begin with "stupid" question because we never know if the person that call know how things work or not.

I've spoke with a lot of people that doesn't know the difference between the left or right button on the mouse, that doesn't know what Windows stand for, doesn't know that a yellow cable will go in a yellow connection, doesn't know that an illico box need electricity to work, that think if they have a black screen, it's always the same problem, Vidéotron, that is in trouble... etc...
 

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You could start the conversation by asking the client if he's (she's) a Digital Home Canada member...

In the affirmative, there would be no need for the stupid questions to qualify the client.
 

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To answer M Fabien, the 8300HD attempts to enter sleep mode several times between 1-5 am. I find this really annoying since I watch a number of programs between midnite and 4 am. If I miss the 5 minute warning (during a snack break, or if I get distracted for a few minutes), the unit will enter power-save mode. When this happens, the hard drive powers down, and the video buffer gets flushed. Occasionally, during power-save mode, the unit even changes to another channel by itself! Then when I return and wake up the PVR, I cannot rewind and watch what I missed.

To respond to SyStEm, I know the intent is to help the harddrive live longer, but the unit already had a hardware power-save button. It's called the ON/OFF switch. The decision to enable or disable this function should be my choice. I own the unit, so if the hard drive needs replacing, it will come out of my pocket.

When I first purchased the unit two years ago, power-save mode did not exist. Then one day, Videotron pushed new firmware into my unit with the power-save feature (along with a general settings option to enable or disable this mode). Several months later, they updated the firmware again, and removed the enable/disable option.

I discussed this problem with customer service at Scientific Atlanta, and was politely advised that SciAtl does not provide customized firmware to Videotron or any other service providers. It is up to Videotron to build the firmware either in-house, or via third party developer. Thus Videotron has complete control of the hardware/software, and can choose to enable/disable hardware ports or add/remove features (desirable or otherwise) at any time. And since the STB addresses are maintained in a database at Videotron, they could probably upload specific featuresets as a value-added service.

But what really bugs me is that I wasted so much time (8 hours over 4 days) trying to find the right person at Videotron who could address this issue.

And in the end, I was politely told to go away.

So please, if the power-save feature bugs you, post it here.
Ditto! Should be my choice. Called Suddenlink who was clueless and NOT helpful. Shame on them.
 
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