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The New York TImes has run a piece that paints the recent past and near future of Dell and its founder in a very grim light:
Dell has tried to put those problems behind it. In 2005, it announced it was taking a $300 million charge related, in part, to fixing and replacing the troubled computers. Dell set aside $100 million this month to handle a potential settlement with the Securities and Exchange Commission over a five-year-old investigation into its books, which will most likely result in federal accusations of fraud and misconduct against the company’s founder, Michael S. Dell.
http://www.nytimes.com/2010/06/29/technology/29dell.html

Crappy capacitors might explain the poor PC reliability issues, but not the other customer service and management/financial stuff! :eek:
 

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Your computer failed because you used it. That's not covered under waranty. ;-)
 
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