Consumers who have a complaint about the TV service they are receiving from a cable or satellite provider will soon be able to have their voice heard with the Commissioner for Complaints for Telecommunications Services, (CCTS).

The CCTS currently functions as an independent watchdog on complaints concerning telephone, wireless and Internet services, and will now be adding cable and satellite TV services to its list of coverage.

According to an article in the Financial Post, since the introduction of bundled services from providers that combine TV service with other telecom products, selling customers a package in place of individual services, there is a growing need for a “one-stop shop” for consumers complaints when problems arise.

“With an increasing number of Canadians taking advantage of bundled offers including local voice, wireless, Internet and television services offered by the same communications service provider, ensuring a single point of contact to deal with their complaints has never been more important,” CRTC chairman Jean-Pierre Blais said in a statement Thursday.

The CCTS handles up to 10,000 complaints a year, according to the CRTC and while problems such as billing issues are often resolvable without too much friction, under the new CCTS guidelines users can be compensated up to $5,000 if the CCTS agrees with a plaintiff that the service provider has somehow acted in error.

The CCTS , which is funded by the telecom industry, was created in 2007 to respond to consumer complaints.

The CRTC will require all television service providers to become members of the CCTS by Sept. 1, 2017.