When I phoned Shaw to complain about the HD delays with my 6208 after they had enabled the 5C encryption, I was told by the CSR that Shaw was forced into encrypting the HD channels by the CRTC. To paraphrase the CSR said "we have devlivered the HD channels without encryption longer than we were supposed to, the CRTC will no longer let us deliver these channels unencrypted." I thought it was highly strange that the CRTC would care whether Shaw encrypted thier channels or not so I sent them an email. This is the response I received today:
"Thank you for taking the time to contact the CRTC. I am not aware of any regulations which would have required Shaw Cable to encrypt HDTV Channels.
Although your message does not appear to raise any regulatory concerns we still expect that Shaw Cable, will be sensitive to the concerns of their subscribers. This is why I am taking the liberty of forwarding a copy of your message to Shaw Cable, asking that they copy us on their direct response to you."
I have seen other posts here where Shaw has told others that the reason they encrypted the HD cahnnels was because DCT2500 boxes would lock up if they tried to tune an HDTV channel. This also doesn't ring true to me because they could lock out those channels for people with DCT2500's. I think Shaw is trying to snow us here, they simply want the handful of people that were recording to a PC with a 6200 to spend the extra bucks on the 6208.
I am forwarding this message to Shaw and I will post thier response if I get one. I think though that we should all complain loudly and he Shaw turn off the encryption until the bug is fixed.
Does anyone have an email address of a person of consequence at Shaw? I feel I should send this directly to someone instead using the website's silly HTML form.
Lego
[edit]
I changed the subject because of some objections.
"Thank you for taking the time to contact the CRTC. I am not aware of any regulations which would have required Shaw Cable to encrypt HDTV Channels.
Although your message does not appear to raise any regulatory concerns we still expect that Shaw Cable, will be sensitive to the concerns of their subscribers. This is why I am taking the liberty of forwarding a copy of your message to Shaw Cable, asking that they copy us on their direct response to you."
I have seen other posts here where Shaw has told others that the reason they encrypted the HD cahnnels was because DCT2500 boxes would lock up if they tried to tune an HDTV channel. This also doesn't ring true to me because they could lock out those channels for people with DCT2500's. I think Shaw is trying to snow us here, they simply want the handful of people that were recording to a PC with a 6200 to spend the extra bucks on the 6208.
I am forwarding this message to Shaw and I will post thier response if I get one. I think though that we should all complain loudly and he Shaw turn off the encryption until the bug is fixed.
Does anyone have an email address of a person of consequence at Shaw? I feel I should send this directly to someone instead using the website's silly HTML form.
Lego
[edit]
I changed the subject because of some objections.