Today, the Canadian Radio-television and Telecommunications Commission (CRTC) announced that six Canadian companies have been asked to pay a total of $1.23 million as part of settlements for making non-compliant telemarketing calls to Canadians through third-party call centres.

The companies and penalty amounts are:
  • Sirius XM Canada Inc. - $650,000
  • Raid Inc. - $500,000
  • 9117-7683 Québec Inc. (operating as Centre d’appel J.L) - $40,000
  • Leads, Call Centers & Marketing Solutions Inc. - $30,000
  • 8472416 Canada Inc. (operating as Télémarketing TS) - $8,000
  • 9165-2602 Québec Inc. (operating as Planification Marketing CF) - $5,000

When looking at Sirius XM’s case, the CRTC’s Chief Compliance and Enforcement Officer found that company hired telemarketers to conduct calls on its behalf. The telemarketers in question made calls to Canadians who were registered on the company’s internal do not call list.

In the case of Raid, the marketer hired call centres to make calls on behalf of its clients, without ensuring that its clients were registered and subscribed to the National Do Not Call List (DNCL).

The investigation also revealed that four call centres made calls on behalf of their clients to Canadians whose phone numbers are registered on the National DNCL, or their clients’ internal do not call lists.

Some call centres failed to subscribe to the National DNCL, which was launched in 2008 to protect Canadians from unsolicited telecommunications.

They also did not verify their clients’ subscriptions and registrations to the National DNCL, and made calls outside of the designated calling hours.

Over 13 million numbers are currently registered on Canada’s Do Not Call List.

Canadians can register their numbers, verify whether a number is on the list or file a complaint about a telemarketer by calling 1-866-580-DNCL (3625) or visiting the National DNCL website .