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The CRTC prohibited 30-day cancellation policies for local voice services, Internet, Wireless and TV services effective January 23, 2015. They have clarified that if the provider bills for the service in advance, the provider must issue a refund for the unused service, prorated on a daily basis. Here is the press release:

CRTC clarifies that individuals or small businesses cannot be charged for a service following a cancellation

May 5, 2016 - The Canadian Radio-television and Telecommunications Commission (CRTC) today clarified that telecommunications service providers cannot charge for a service that is not, and cannot be, provided following a cancellation.

Furthermore, service providers must offer individual and small business customers a refund upon cancellation, based on the number of days remaining in the billing cycle, if the service fees are billed in advance.

The CRTC also reminded small business customers to review their contract terms should they wish to cancel a telephone or Internet service before installation work has begun. Any fees charged by the service provider as a result should be reasonable and proportional to the costs it has incurred.

These clarifications build on the CRTC’s commitment to removing potential barriers to switching service providers. Thanks to previous CRTC decisions, Canadians can switch providers for their telephone, wireless, Internet or television services without having to give 30-days advance notice.

The CRTC will continue to monitor complaints regarding 30-day cancellation policies, as well as relevant changes in the marketplace.

Quick Facts
  • The CRTC has made it easier for Canadians to take advantage of a competitive marketplace by changing service providers.
  • Canadians can shop for competitive offers without signing a contract. Consumers should also review the terms and conditions in the contract before committing to a service or provider.
  • The refund for a cancelled service applies in situations where a monthly bill is issued prior to service being delivered.
  • Canadians who are unable to resolve billing issues with their service provider should contact the Commission for Complaints for Telecommunications Services (CCTS). The CCTS is an independent organization that helps customers resolve complaints.

Quote
“Our goal is to ensure that our policies are clear and benefit all Canadians, so that they are not charged unwarranted fees after having cancelled a service. The CRTC will continue to monitor the marketplace as it evolves.”
Jean-Pierre Blais, Chairman and CEO, CRTC

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Thank you for posting this. I recently cancelled Zazeen tv due to my father passing and they have tried to charge me for the month of May(30 day cancellation). I have sent them a terse email and reminded them of the CRTC's policy on cancellations. We will see what happens.
 

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Some service providers like Vmedia refuse to refund unused portion of the month for the service that they had billed one month in advance when service is cancelled.
Vmedia states that they are paying for the service for the full month and will not get credit from their supplier if Vmedia customers cancels outside of the billing date.
As a third party provider they may be exempt from the CRTC's ruling, but I am not sure about that.
 

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The CRTC just clarified the refund policy a few days ago. Until then some providers felt it was open to interpretation. Now that the CRTC has confirmed that refunds must be paid, any provider (including VMedia) can be reported to the CCTS, who will force them to give you a refund if it is due. See the link above for the CCTS info.
 
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