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I have had cogeco phone for a few months now with no problems.
the modem it self could be faulty maybe ask the tech to switch out the modem.

do your dropped calls seem to happen when it is wet out side?
i ask this because at one point at a different house we where having problems where squires where chewing on the line. we wouldn't have problems with the service 90% of the time but when it was wet/ damp outside are signal would die. the tech would come out and say everything is fine and leave.
it took us and the techs a while to figure out that it was only happening when it was wet outside, and the tech then changed the line and it was all fixed up.
 
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