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So we've had Cogeco's home phone for about a year now and I have no complaints about the quality and it is cheaper than the same Bell phone package which is a plus.
However we have run into a problem with the equipment it seems. First it was a faulty battery in the modem which was replaced without question. Then it was a problem with our phone and internet connection being dropped without reason. We know it is not a cable problem as our cable TV still works.
Cogeco sent a tech out who could find no problem with the signal levels or the modem.
Last night we lost our phone and internet again, I went through the whole gambit of resetting the modem, unplugging the modem and resetting it (which seems silly with a battery backup but that is what the tech on the cell phone said to do.
Eventually the phone line and internet came back up.
We asked for a service call because loosing phone service is a problem with 2 small kids. The tech on the phone asked if we had a router, my wife said yes because we do. The agent said well since you have a router there will be a service call fee.
It's a good thing my wife was on the phone, I told my wife to ask what two blinking phone line lights on the modem means, the agent responded oh that means there is a signal problem. My wife then asked if our router could cause a signal problem with the modem and the tech said no, so my wife said, well if the router can't cause a signal problem and our modem is showing a signal problem when we loose phone and internet do you think it is still a router issue? No answer
We have a service call setup for next week.
That's the end of my rant.
Has anyone else had similar phone/internet service issues with Cogeco? It's getting to the point where I might have to switch to a different provider for VIOP and get a Cell for the house for emergency calls.
However we have run into a problem with the equipment it seems. First it was a faulty battery in the modem which was replaced without question. Then it was a problem with our phone and internet connection being dropped without reason. We know it is not a cable problem as our cable TV still works.
Cogeco sent a tech out who could find no problem with the signal levels or the modem.
Last night we lost our phone and internet again, I went through the whole gambit of resetting the modem, unplugging the modem and resetting it (which seems silly with a battery backup but that is what the tech on the cell phone said to do.
Eventually the phone line and internet came back up.
We asked for a service call because loosing phone service is a problem with 2 small kids. The tech on the phone asked if we had a router, my wife said yes because we do. The agent said well since you have a router there will be a service call fee.
It's a good thing my wife was on the phone, I told my wife to ask what two blinking phone line lights on the modem means, the agent responded oh that means there is a signal problem. My wife then asked if our router could cause a signal problem with the modem and the tech said no, so my wife said, well if the router can't cause a signal problem and our modem is showing a signal problem when we loose phone and internet do you think it is still a router issue? No answer
We have a service call setup for next week.
That's the end of my rant.
Has anyone else had similar phone/internet service issues with Cogeco? It's getting to the point where I might have to switch to a different provider for VIOP and get a Cell for the house for emergency calls.