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Discussion Starter #1
Newbie here,
Woke up Sunday to watch football, turned on TV saw this code. No storm etc and now it`s been over 24 hours.
Transponder keeps searching, not detecting any switches. I have dual lnb with SW44 hooked up to 2 tvs and receivers, one HD and one standard. Everything worked fine Saturday.

Any help would be great without having to pay $75 for a tech to show up and charge me to change my SW44 if that happens to be the problem.

Thanks
 

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Bell ExpressVu Error 015

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FYI, this information is straight from Bell.

I have posted it here because Digital Home's email is being inundated with people asking me (and not Bell) to activate their smartcard or how to activate their smartcard or how to deal with problems.

If The instructions here don't help or you have questions or additional problems then I recommend you call Bell.

This pop-up message appears when you have placed your new SmartCard into your receiver but don't have current software. To ensure the SmartCard is activated successfully, your receiver software version must be above E600 or V200, depending on the model of your receiver. Failure to activate your SmartCard(s) will result in an interruption of your programming within a short period of time.

1. Identify your receiver's current software version:
a. Press the MENU button on your remote control.
b. Press 6 to select System Set-up (on a 1000 model, press 1).
c. Press 1 to select Installation (on a 1000 model, skip this step).
d. Press 3 to select System Info (on a 1000 model, press 5)

2. If the software version is lower than E600 or V200, you'll need to update your software. To do so, re-insert your old SmartCard and allow for the receiver to restart and for your programming to return. Once the receiver has turned back on, turn off your receiver by pressing the Power button on your remote control. The software will update on its own within a few minutes. Check to see if the software is up to date by performing step 1 again.

3. If your receiver software version is above E600 or V200, you're ready to activate your SmartCard(s). To do so, use our online tool and have your letter handy. You should be able to view your programming within 15 minutes of reactivation. In unusual cases, this could take up to 2 hours.

4. If you have activated your SmartCard(s) and, 2 hours later, cannot view your programming, please visit our activation tool, select the receiver with which you're having difficulty and follow the troubleshooting steps. If that doesn't solve the problem, call Bell.

If you're receiving or seeing this pop-up message and haven't received your SmartCard mailer then call Bell.


post by hugh
 

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Error 015 is loss of signal.

With an SW44 setup, the first thing I would check is the Power Supply and Power Inserter, ensure the lead is secure in the inserter and that the Power Supply is warm to the touch, ie; has a hydro feed.

And if you pay $75 for a Service Call, that DOES NOT include a replacement SW44, that is an extra $150.
 

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no if he is renting the recievers then the sw44 is replaced free of charge ( 75$ charge still applies unless he is credited) if his whole system is purchased bell includes the first sw44 with installation, if you purchased more then 4 recievers then they will charge you the 150 for the 2nd 44
 

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Discussion Starter #5
Everything worked prior to Sunday, I haven't received a new smart card.

The power supply is warm so it seems to be working. I've seen SW44 switches for a lot less than $150 online, I believe I saw one advertized for $49plus delivery.

I may just go this route and see what happens.

Thanks
 

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Depending on your receivers I would be looking at getting a DPP Twin LNBF and forget the SW44 anyway.
 

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The fact that it is a problem that both receivers have now, I agree with Pinza it would be switch or power supply/inserter.
Before ordering any new equipment, try to isolate the problem, by hooking one receiver directly to one Lnb, no switch only one cable. If no signal, check to see if your dish is still there, I heard of someones dish being stolen.
If there is signal, then test the power supply with a multimeter, voltage should be about 21 volts, and the same of the output of the power inserter.
Let us know how it works out.
 

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The design of the connection between the Power Supply and Power Inserter is the worst thing I have ever seen. If it is not twisted correctly, it can pop out almost at will. I know of hundreds of Service Calls, just to re-connect that little plug and almost as many, to plug the Power Supply back in.....lol
 

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Discussion Starter #9
It is the SW44 or the power to it, I ran one LNB direct to my receiver and it started working.
So off tomorrow to buy a new switch.

thanks for all the advice and help.
 

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Just double check the cable ends before you spend money on a new one.
 
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