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Discussion Starter #1 (Edited)
I thought I’d post a summary of the “good”, the “bad” and the “huh?”, regarding the Cisco 9865 (NextBox 3.0)

The Good:

It has 8 tuners, allowing for up to 8 simultaneous recordings.

It’s fast & responsive. The IPG is faster than any other box and it’s way faster for other functions than the 8642. It’s faster than PVRs running SARA.

It has a 1 TB iHDD. This is twice as much as the latest 8642 and is probably enough for most people, providing over 100 hours of HD recording time.

It has a 3-minute skip (Page+) button. It would probably have been nicer to have 1 minute, but it’s better than nothing.

The “D” button can be used for instant weather.

The recordings can be sorted by date, title, channel or series.


The Bad:

For many people, the unit occasionally switches to 2-channel PCM audio (other) after watching a recording or switching to a recording. This is discussed in the following thread in detail. Depending on your situation, it seems to happen every 6-10 recordings, sometimes more, sometimes less. This mostly affects people who have AVRs and wish proper DD5.1 surround sound. However, it can also affect those people who are connected to a TV in that a 16kHz tone can be heard through the TV's speakers (by young people) and sometimes there is no audio at all through the TV. The only way to get a DD5.1 signal back after the switch is via a reboot. Some people have been rebooting their 9865s every evening before bed. Some people have also reported a 16 kHz tone emanating from their equipment occasionally. Those with good hearing and younger people can hear this. This seems to be resolved per posts 19/20 (2014.08).

NextBox 3.0 (Cisco 9865) Switching to PCM Issue - Resolved. - Canadian TV, Computing and Home Theatre Forums

Almost everyone mentions that the unit has audio dropouts when playing recordings. Some people have been able to minimize the dropouts by not using 1080P, rebooting the PVR (say before bed). Switching to “other” in the audio options may also help, but that’s not useful for those with AVRs. Some channels seem to be more susceptible than others. This issue seems to be resolved, although the occasional dropout may still occur.

Some early mornings (Tuesday, Friday), between 1AM-2PM the 9865 can become unresponsive to commands, but you can continue watching your recording. You can either reboot (unplug) or wait until after 2AM at which time the 9865 seems to respond normally again.

New 8 tuner PVR... NextBox 3.0 Discussions (Cisco 9865) - Read Post 1 - Page 90 - Canadian TV, Computing and Home Theatre Forums

You cannot adjust the time of recording by 1 minute. You must use their default options of 5 minutes or more

When you’re watching a recording that’s still recording, you cannot stop and delete it. You must stop/save, then find the recording, then delete. Silly extra steps! This was fixed in the firmware mentioned in post 22 of this thread.

There is no frame-by-frame advance option.

The Slo-Mo option is not very slow, especially in light of no frame-by-frame option.

The progress bar that comes up when you hit “play” or other functions, takes up 1/3 of the screen and stays on far too long. You can get rid of it by hitting “exit”, but that’s a pain. At least the exit button now gets rid of the progress bar when FF/REW.

If you set the output to 1080P, many people have reported video and audio issues – use 1080i or 720P. This seems to be resolved per posts 19/20 (2014.08), but I see no reason to use 1080P.

Many people have reported HDMI-CEC (Link) issues. Best to turn this feature off in your AVR/TV. This seems to be resolved per posts 19/20 (2014.08).

The recorded list doesn’t remember where you were when you picked your previous recording to watch. It always goes back to the latest recording if you’ve sorted by date (if you exit the list).


The Huh?

The first zoom function is not the correct amount of zoom for 1.78:1 letterboxed SD, nor is the second zoom correct for removing black bars from 2.35:1 letterboxed SD. The function is mostly useless, so you need to use your TV’s zoom if you wish to zoom.

Rogers have stopped supplying their own eHDDs for their PVRs. Although some people have had luck adding an eHDD after appropriate computer formatting, many people have had difficulty. Not a huge issue since 1 TB is probably enough recording space for most people.

The FF/REW speeds are different from the 8300, so if you’ve got both at home, you need to remember the differences. Also, it takes 4 button presses to get to 15X FF speed, a pain.

If you're recording two programmes, when you turn on the 9865 it will go to one of these recordings instead of your preferred channel, even though it has 8 tuners. Resolved - see post 14 (2014.06)

When you first install your new 9865, it can take a day or two for some features to become “active” (like searches or using Anyplace Home Edition).

When you first install your new 9865, it will come up with a black screen when you turn it on until you perform a reboot. After that it will come on with your favourite channel, or whatever option you’ve chosen.

The default output format is 720P. Since most HD channels are 1080i, most people recommend using the 1080i setting, but feel free to experiment.

On the 8300, you used to be able to go to channel 950 to resume watching your last recording. With the 9865 you have to find that recording in your list if you’ve watched live TV.

If you set up a series recording in the 500 series of channels, you may find that after one recording, it’s no longer listed under the 500 series, rather in the channel range 2-99. For example, a series recording on channel 514 becomes a series recording on channel 6. This may have something to do with Auto-HD. This can be disconcerting when viewing the IPG, but once you know about it, you can look for the lower channel or go to the list of series recordings. Setting up recordings using the lower numbers may also help prevent recording issues.

On the 8300, you could set up a reminder once for a programme so that it would remind you every day, etc if desired. With the 9865, you have to set a reminder for each event you wish to be reminded. (for example - nightly news)

If you pause a programme on the 9865, it will only pause for about 30 minutes.

A reboot takes about 5-6 minutes, but those people with WHPVR (Whole Home PVR setups) may find that it takes longer - say 20-30 minutes before the WHPVR system becomes properly active again. Try to reboot when there is no recording taking place, or scheduled for the time it takes to reboot.

FF Speed: The FF speeds are different from the 8300HD with 2X, 4X, 8X, 15X and 60X (on the 9865). This means I have to press the FF button four times to get to 15X speed, which is the one I prefer. On the 8300 you had 4X, 10X, 30X, 120X. I used the 10X to FF through commercials - only two presses, but I do prefer the 15X speed.

There are some other features that the 8300 had that the 9865 doesn’t, but mostly the 9865 is superior to previous Rogers PVRs.
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For discussion, please use the 9865 discussion sticky thread.

Edit - please see post 11 for changes with firmware 1.0109

Please see post 14 for changes with firmware 2.0105

Please see post 20 for changes with firmware 5.0.0.0123

Please see post 22 for changes with firmware 5.1.1.0104.

Firmware 5.1.1.0105 was rolled out without any significant feature changes it appears, although some issues may have been resolved.

The Navigatr firmware is discussed in detail in posts 33, 34.
 

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My understanding.. at least the explanation I got (if it is true or not, is another story), for the channel 950 thing..
Is that with this IPG.. it doesn't use an actual CHANNEL for playback, like the SARA did.. it does it more like an overlay like a PC does with a video in WMP, etc.
 

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BAD: Unlike most PVRs, there is no 30 second skip forward on the skip button to accompany the 10 second backward skip on the skip back button. In fact, there is no skip forward button at all, for use with devices like a DVD player.

BAD: The record all programs function is unreliable, especially for recording series marathons. Recording a marathon required setting 10, 12 or more timers instead of a single, record all on a single day timer.

BAD: Satellite Whole Home receivers for use with the 9865 are slow and long recordings often fail during viewing. Some programs cannot be viewed at all due to 9865 instability.

BAD: Even though the 9865 has 8 tuners, it often acts like it only has 2 tuners when recording more than 2 shows. That results in shows being cut off at the start or end.

BAD: The hard coded reboot times result in a non-responsive receiver while watching TV and lost, incomplete or incorrectly recording shows.

BAD: Some features like program search often don't work (even after the first two days) and are often overloaded by results for things like Rogers PPV and VOD.

BAD: Managing recordings and timers is made very time consuming by lack of features such as multiple selection for deleting shows or sort options for recurring timers.

BAD: The guide is unmanageable, especially for new subscribers, due to multiple entries for identical channels and unsubscribed channels.
 

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I have also noticed no audio after skip back. Sometimes it hitting again or twice with restore audio. Other times it's necessary to stop and resume playback.
 

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Discussion Starter #5
I was hoping that we could use this thread as a repository for items that affect a lot of people or everybody, not as a thread for items that only affect one or two people. For that, we can use the 9865 discussion thread, until it's clear that it affects a lot of people. Rants should go in the rant thread. WHPVR issues should be in the WHPVR thread.

Also, when new firmware (eventually) fixes the issues, we can note that in this thread.
 

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Would that be the 2 out of 5 star rated app that won't let me sign in due to a server error or the web version that's almost impossible to find and fails with a communication error when performing operations using multiple select? Maybe we need a Rogers Anyplace TV thread.
 

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Discussion Starter #9
We have a Rogers Anyplace Thread (link below) and I have been able to connect via my computer probably 99% of the time (Anyplace Home Edition). I cannot speak to how well the Apps work, but it seems to depend on the phone/tablet/platform: The iPad app seems to work well.

http://www.digitalhome.ca/forum/showthread.php?t=127977
 

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Discussion Starter #11
Here's a list of things that are different with the latest firmware 4.0.1.0109 (yes 0109): Version is found by going to the troubleshooting section of your menu. Settings - ^ - Troubleshooting, Select - > System Info (or "About")

The guide now has options for "subscribed channels" and 3 other options as desired.

There are "blanks" when keying in a channel number showing that you need to enter 3 digits.

The old screensaver had the time that moved around the screen. There is no more time shown. If you're on a Radio station (900 channels), the channel is displayed for a few minutes, then goes to screensaver. Getting out of the screen saver still takes a button press, so if you enter channel 7-2-6, you'll get channel 26, but that's the same as before. I always enter the first number twice if I remember to do so.

The menu is slightly different, in that some confirmation screens and the "calendar" that come up when hitting the "B" button, when in the guide, are now black/red instead of black/grey/red. This means it's easy to spot if you have the new firmware.

There appears to be some additional information on some of the confirmation screens - for example when setting a series recording it tells you it may not appear until the next day, etc.

If the TV is on during a reboot, the red progress bar near the end of the reboot is gone. Instead you will see a "% Complete Timer" on the bottom right of the screen.

When you're watching a programme, if you press the info button you now have an additional "audio selection" option on most channels (for described video or SAP). This bothers me a bit because CC used to be the farthest to the right, so to invoke CC I used to go "info - < - select", whereas now I have to press < twice if the audio selection is present - a pain since it's no longer "reflexive". I could go >>>>>>> but that's more of a pain.

The Switching to PCM issue has not been resolved with the latest firmware. Reboot still required after it happens.

It appears that all of the other "Bad/Huh" items listed in post 1 have not been addressed.

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If anyone has any other changes to report, please do so below, but please keep them as a list and use the 9865 (or PCM) thread to discuss any issues/comments. Thanks
.
 

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Discussion Starter #13
As mentioned in post 6, a lot of these items are not exclusive to the 9865 (and this thread was not intended to be exclusive, but rather a summary of the 9865 thread). Some people are coming from the 8300 or non-RTN STBs
 

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Discussion Starter #14
I received the new firmware today - displayed as 4.0.2.0105 under the settings, troubleshooting, system information section (or about). Firmware is rolled out to various areas at various times, but should be completely rolled out in a few weeks.

People have reported fewer audio dropouts.

One other option has been added - you can go into Settings - PVR Settings - Related Content and Show or Don't Show "related content". I have disabled the setting since it means less work for the unit and I don't find this additional complication useful, but others might find this information useful...

The issue with the 9865 going to one of the recordings (if you're doing two or more) instead of the startup (Power on) channel has been resolved. I tried it with 2 and 3 on-going recordings.

Many of the other "bad/huh" items listed in post 1 have not been addressed.

The firmware also reset my startup (Power-on) channel to channel 1 and I have reset that, but this is uncalled for. My startup channel is CP24, but for people with a startup channel in the 500's it's a pain since you need to scan up to that channel instead of entering it directly. Edit - as noted below, you can enter the channel number directly, however, you may require a reboot first.

The switching to PCM issue has not been resolved.

Since this is a summary thread, please continue to discuss the 9865 in the 9865 thread and the switching to PCM issue in the switching to PCM thread. Thanks.
 

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^^^^
It is possible to set the power on channel directly. I use 950 to get a black screen and certainly didn't scan through the channels to get there.
 

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Discussion Starter #16
It is possible to set the power on channel directly.
You are correct - there's even a "hint - type channel number" at the top of the screen, however, I don't believe this was available until after you do a reboot after the update (which I have now done). I've added an edit to my previous post.
 

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Discussion Starter #18
It may have always been there, but required a reboot after the initial install or new firmware. I know that I've optimized several units, including my own and you could not type in the channel number right away, which is when people usually want to do this.
 

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Discussion Starter #19
New Firmware is available for the 9865. It is 5.0.0.0123. I will summarize, in point form below, the differences between this latest firmware and the previous version and any items that have been fixed or deleted... Discussions should be kept to the main 9865 thread. I've temporarily closed this thread to preclude discussions here.

Firmware version is found by going to the troubleshooting section of your menu. Settings - ^ - Troubleshooting, Select - > System Info (or "About")
 

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Discussion Starter #20
- The latest firmware has affected the calculation of the % space used, cutting it (roughly) in half. Apparently the 9865 is now compressing the incoming signal (to MPEG4?), therefore almost doubling the amount that can be stored on the HDD. Older recordings are also compressed. This compression can be monitored under the "media shrink" section of the diagnostics.

http://www.digitalhome.ca/forum/showthread.php?t=17719 SA FAQ.

- It now seems to take a short while for the video to "restart" after FF, REW, Skip-back or 3-min SKIP (back or forward). It takes anywhere from almost no time, to a bit over a second. During this "re-synching", the audio will play, but the video will be frozen.

- The switching to PCM issue has been fixed.

- Some people have plugged an ethernet cable into their 9865s. There is no reason to do this and it has caused an issue with the latest firmware (5.0.0.0123). People have seen "Er99" and constant reboots. Unplug the ethernet cable from your 9865. It serves no purpose at this time.

- People had reported issues if they had HDMI-CEC enabled on their other equipment. This issue appears to have been resolved.

-People had reported issues if they utilized the 1080P setting. This issue appears to have been resolved, although there's usually no advantage using 1080P instead of say 1080i.

- You can now delete a single instance of a series recording in the "view by date" list of scheduled recordings. That way you can delete duplicate recordings if desired before they get recorded. We're not sure if this is recent, but it's nice to have nonetheless.
 
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