The Crying Game
My latest
Bell bill "seemed" to be correct (though I have read many complaint posts about Bell and other companies, so it's always a good idea to check your bills for accuracy). I say "seemed" to be correct because my latest Bell bill was only $9 (it appears to be a pro-rated adjustment from my old deal to the new one), but I assume that my next bill will be $14.95 plus tax ... if it's only $9 again, I'll call Bell and demand to pay more.
I didn't do anything fancy to get the $14.95 deal (I'm not sure if it's still available). It was simply one of those deals that was already available. I didn't even have to threaten to cancel.
I just called Bell (310-Bell), selected Billing (I think), and simply mentioned that I felt I was paying too much as compared to deals from various other companies (Rogers, Primus, etc.). I was then transferred to a Loyalty Cust Serv Rep (CSR). To save time, ask to speak to a Loyalty CSR right away.
Ask the Loyalty CSR to let you know about the various deals that are available to you, but if none of them seem good enough to accept, ask if they can sweeten the deal (perhaps free long distance minutes, etc.). It doesn't hurt to ask for a better deal, just don't expect to always get one offered to you. If the deals are lousy when you happen to call in, you could always wait a few weeks and try again. Crying might help, but only if you're good at it.
My mother got the same deal that I got, simply by telling Bell that if her son got the deal, she should get it too. The Bell Loyalty CSR mentioned that it was indeed one of Bell's current deals and gave it to her without any fuss. Some of Bell's CSR's might ask for the specific name of the person that told you about the deal, others won't bother. Just play it by ear and see what comes up in the conversion. If you have to start whining about high prices and switching to another company to get a good deal, so be it.
And even if you aren't a Bell customer, I still think it might be possible to get some of Bell's Loyalty deals offered to you (perhaps easier to do if you knew what the deals were, before you called in), as long as you showed some interest in switching to Bell.
Related thread:
http://www.digitalhome.ca/forum/showthread.php?t=48593
[Bell ExpressVu Retentions?]
can some one tell me is the bell retentions just a department you ask for when you phone bell's satellite number or do you phone 310-bell & ask for retentions.
You just call the Bell TV number of 1-888-570-0778 and choose the option to cancel your service, and that will get you to bell retention. I always ask the agent if they are Bell Customer Loyalty first, and if the IVR routed incorrectly, then the agent will get you through.
I just call 310-bell tell Emily that I have a billing question and then when I get a real person I ask for the Loyalty Department. They say why and I just say my bill is too high, then they transfer me.
