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Discussion Starter #1 (Edited by Moderator)
Looking to replace my telehop landline because it really does suck. It's cheap but having a phone that's not at all reliable is not very useful. So I'm looking for someone else that can provide:

1) Call waiting
2) Call display
3) Work with an alarm system
4) A 416 area code number

And do all of this reliably. I have Roger's high speed internet so I can do any kind of VOIP setup.

What are the options? Bell and Rogers are too expense. Telehop works poorly and their service is even worse.
 

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Another option to look at is Vianet as they have 416 numbers, plus all the features you are looking for. You just have to ask tech support to setup things to work with the alarm for you as its not enabled by default.
 

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Discussion Starter #7
I am looking for a solution that allows me to keep my analog jacks and phones already in the house. But looking for something in the $11 to $16 range per month with the above noted features.
 

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I am looking for a solution that allows me to keep my analog jacks and phones already in the house. But looking for something in the $11 to $16 range per month with the above noted features.
For a POTS service, you won't find anything under $25 to $30 per month for what you are looking for. Only way to get a phone service in the $11 to $16 range like you want is with a VoIP provider. Only thing is that if your Internet goes down, so does your phone so some people don't like to use VoIP on an alarm system. Most alarm systems like the one I have will start beeping if they are unable to "call home" due to the phone line being down. This is annoying, especially when it happens at 3 in the morning and wakes me up!
 

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I am looking for a solution that allows me to keep my analog jacks and phones already in the house. But looking for something in the $11 to $16 range per month with the above noted features.
You won't get that in POTS service.

In addition, there are alarm systems that work with IP and don't need a telephone connection. See Voip forum for more info.
 

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I am looking for a solution that allows me to keep my analog jacks and phones already in the house. But looking for something in the $11 to $16 range per month with the above noted features.
Any VOIP service which can use an ATA, or cablephone service will allow you to use most regular analog phones and your home phone wiring. You do that by disconnecting the wiring from the Telco (except for the DSL modem, if that is how you get Internet), and connecting the ATA to any inside phone jack.
 

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Just ditched Roger's home phone for Voip.ms. My house is four years old. I took the phone jack out of the rogers phone modem, and plugged it into my ata device. all phones work like they used to. Configuring ATA was a little tricky at first. but support, and internet can help with that.
 

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Discussion Starter #12
I ended up going back to Rogers. None of these VOIP solutions seem to have the reliability I need, like staying online 3-4 hours at a time with at time significant internet usage. They cut me a good deal so I moved back for now. I pay $10 more a month now but it's reliable, I get to see who's calling on my TVs and I have an unlimited US and Canada long distance package. Not great but not bad.
 

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its only been a week, but i couldn't tell the difference in service. I use my cell most of the time. We would cancel home phone all together. But, we have had this number for 20years. too nervous that we may miss a call from some long lost relative.
 

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For whom the Bell tolls ... it tolls for me.

Almost a year later...

I don't know if it's the cheapest, but Bell's current (landline) Home Phone Lite Loyalty deal is only $14.95/month + tax (includes Touch tone and 911 service), for up to 12 months.

If you need call display and other extras, I assume that you could still get a good enough deal to stay close to the competitors.

So, if you think you're paying too much for your landline, it never hurts to keep pestering your provider for a better deal.

Home Phone Lite= $26.95

Credit each month= $14.97

911 monthly charge= 17 cents

Touch Tone monthly charge= $2.80

Final monthly charge= $14.95 + tax

I was on the $5 off/month Bell Loyalty plan, but after the $2 price increase, I didn't think it was a good enough deal, so I just had them switch me to the $14.95 plan.

I don't want any other Bell services, so I didn't bother asking for any bundling deals.

Rogers' bundling deals cost too much because I only really need dial-up Internet service (if I switched to high-speed Internet, I would WANT Unlimited service, or at least a 300GB limit -- so I wouldn't worry about going over my limit), and I'm never sure how long I will keep my Rogers cable service once my cable deals expire.

I assume that if I ever decide to add High-Speed Internet service to my life, I'll most likely switch to Teksavvy. So much for loyalty. :eek:
 

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The problem with Bell, when they offer you any of these 'special' deals, is they will bill you wrong, the full amount, every month... you have to call and complain, then they give you the credit... then the next month the same thing will happen.. over and over again.
 

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The Crying Game

My latest Bell bill "seemed" to be correct (though I have read many complaint posts about Bell and other companies, so it's always a good idea to check your bills for accuracy). I say "seemed" to be correct because my latest Bell bill was only $9 (it appears to be a pro-rated adjustment from my old deal to the new one), but I assume that my next bill will be $14.95 plus tax ... if it's only $9 again, I'll call Bell and demand to pay more. :rolleyes:

I didn't do anything fancy to get the $14.95 deal (I'm not sure if it's still available). It was simply one of those deals that was already available. I didn't even have to threaten to cancel.

I just called Bell (310-Bell), selected Billing (I think), and simply mentioned that I felt I was paying too much as compared to deals from various other companies (Rogers, Primus, etc.). I was then transferred to a Loyalty Cust Serv Rep (CSR). To save time, ask to speak to a Loyalty CSR right away.

Ask the Loyalty CSR to let you know about the various deals that are available to you, but if none of them seem good enough to accept, ask if they can sweeten the deal (perhaps free long distance minutes, etc.). It doesn't hurt to ask for a better deal, just don't expect to always get one offered to you. If the deals are lousy when you happen to call in, you could always wait a few weeks and try again. Crying might help, but only if you're good at it. :rolleyes:

My mother got the same deal that I got, simply by telling Bell that if her son got the deal, she should get it too. The Bell Loyalty CSR mentioned that it was indeed one of Bell's current deals and gave it to her without any fuss. Some of Bell's CSR's might ask for the specific name of the person that told you about the deal, others won't bother. Just play it by ear and see what comes up in the conversion. If you have to start whining about high prices and switching to another company to get a good deal, so be it.

And even if you aren't a Bell customer, I still think it might be possible to get some of Bell's Loyalty deals offered to you (perhaps easier to do if you knew what the deals were, before you called in), as long as you showed some interest in switching to Bell.

Related thread:

http://www.digitalhome.ca/forum/showthread.php?t=48593
[Bell ExpressVu Retentions?]

can some one tell me is the bell retentions just a department you ask for when you phone bell's satellite number or do you phone 310-bell & ask for retentions.
You just call the Bell TV number of 1-888-570-0778 and choose the option to cancel your service, and that will get you to bell retention. I always ask the agent if they are Bell Customer Loyalty first, and if the IVR routed incorrectly, then the agent will get you through.
I just call 310-bell tell Emily that I have a billing question and then when I get a real person I ask for the Loyalty Department. They say why and I just say my bill is too high, then they transfer me.
 

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Discounted service Bell

I just called Bell Loyalty to complain about my bill and they gave me a plan for $17.95/month. They added $3 since I am rural. Not as good as I wanted but still $7 a month less than I was paying so the special rate does apply.
 
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