[Baslim]

I just had a Telus 4K install, replacing Expressvue. Although some problems I was able to resolve, including an HDMI handshaking error with an older TV which required switching to analog, I have a problem in that the channel up/down keys on the Telus remote don't work unless I use the guide key first. Is there a way around this?

 

[Dr.Dave]

What happens when you press the channel up button when you're watching a channel? It should go to the next higher channel.

If you like to channel surf, you should be able to change the settings menu to only show subscribed channels.

 

[Baslim]

Further testing suggests it's a problem with the Stingray channels, which seem to have a menu at that point which locks the channel buttons.