[haggis57]

The smart plugs all worked on the previous hub but I was recently upgraded to a Home Hub 3000. There does not appear to be any way to make a selection to 2.4ghz and the smart plugs cannot be detected. Any advice?

 

[dpaulyn]

The smart plugs all worked on the previous hub but I was recently upgraded to a Home Hub 3000. There does not appear to be any way to make a selection to 2.4ghz and the smart plugs cannot be detected. Any advice?

i called Bell technical support - had them split the wifi in two SSIDs one for 2.4ghz and one for 5ghz.

 

[Flegger]

The smart plugs all worked on the previous hub but I was recently upgraded to a Home Hub 3000. There does not appear to be any way to make a selection to 2.4ghz and the smart plugs cannot be detected. Any advice?

Did you ever solve this? I'm having a similar issue

 

[Norman_C]

Did you ever solve this? I'm having a similar issue

If you go into the HH3K Admin's "Manage my WiFi" "Advanced Settings", you can split the 2.4 from the 5 ghz SSIDs, as Bell tech support did for DPaulyn.