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Canon Canada and Grey Market items

4.5K views 9 replies 5 participants last post by  springle  
#1 ·
I did a search and couldn't find the answer.

I'm thinking of buying an Imported/Grey Markey Canon lens from B&H (bhphotovideo.com). Can anybody confirm whether or not Canon Canada will honour the warranty on such an item?

Thanks.
 
#2 ·
I doubt it but a quick call to Canon would give you the definitive answer.
 
#3 ·
They will not. You would have to send it back to B&H for service if needed. Personally I would buy the "USA" versions of lenses from them - they are only a few dollars more. I have bought a few lenses from B&H (all "USA" versions) with no issues.
 
#6 ·
I called an authorized Canon repair facility here and asked this question. I was told that Canon will honour an international warranty provided you have proof of purchase from an Authorized Canon retailer.

However, they couldn't tell me if that retailer had to be "international". They suggested that I should call Canon Canada to find out for sure.

At the very least, if you go overseas and buy a lens from an authorized retailer they should honour that warranty in Canada.

In the end, I bought the "USA" version of the 70-200 F2.8 (not IS) from B&H.
 
#7 ·
Here's a post from a photography forum from 2006:

"I called Canon Canada and they told me that cameras purchased in the U.S. will have their warranty's honoured in Canada. The nearest repair depot to me is Montreal. No RMA is required, only a copy of the original receipt."

And from Canon's Website:

"The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon U.S.A.) in the United States or Canon Canada Inc., (Canon Canada) in Canada with respect to the Canon-brand PowerShot Digital Camera purchased with this limited warranty, when purchased and used in the United States or Canada. The PowerShot Digital Camera purchased with this limited warranty is the only PowerShot Digital Camera to which this warranty card and the limited warranty provided by Canon U.S.A. or Canon Canada and stated on the card apply.

Your PowerShot Digital Camera or other contents, when delivered to you in new condition in its original container, is warranted against defects in materials or workmanship as follows: for a period of one (1) year from the date of original purchase, defective parts or a defective PowerShot Digital Camera returned to Canon U.S.A. or Canon Canada, or their authorized PowerShot Digital Camera service centers, as applicable, and proven to be defective upon inspection, will be repaired with new or comparable rebuilt parts or exchanged for a refurbished PowerShot Digital Camera, as determined by Canon U.S.A. or Canon Canada, or the authorized PowerShot Digital Camera service center."

B&H is an authorized Canon retailer, and a plain reading of the paragraphs above suggests the warranty should be valid in both Canada and the USA.

As I understand it, Canon Canada is a subsidiary of Canon USA, so having the warranty valid in both countries makes sense . . . unless Canon is trying to gouge Canadian customers. Maybe that's why the wholesale prices in Canada are so far out-of-whack with wholesale prices in the USA?

Ricketty
 
#8 ·
These are not products that are destined for the US or Canada and do not have USA warranty cards with them. The grey market items are purchased directly from the manufacturer in Japan or from some people in the middle. Since they are not intended to be sold in the US or Canada market, they are not covered by the warranties there.

I believe the test you posted is for Powershot digital cameras. I think there may be some differences in the terms for their SLR lines of cameras as well.
 
#9 ·
If the OP meant products that are grey market in the USA, you're undoubtely right.

The warranty wording I posted looked like the same wording as for Canon EOS cameras. But I encourage anyone considering a Canon USA EOS to read the warranty wording carefully.

Ricketty
 
#10 ·
Warranty Isn't The Only Possible Glitch

Many years ago I purchased a flash from B&H and paid their Grey Market price.

When I received it, the manual was written in some Asian language I could not understand. In plain words, it was hopeless. So I had to learn to use it by trial and error.

This shouldn't be a problem for a lens, though. Moreover, a lens identified as Grey Market in the U.S. is probably metric.