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I have a problem that I thought could get solved by phoning a few Rogers Plus Stores in Toronto. I have an HD8300 PVR and it is my second box since going with Rogers Cable and have had alot of issues with it. I tried phoning a few Rogers Plus Stores in Toronto and one of them told me that I could not rent an HD8642 PVR box because it cannot be new and must be refurbished first before rental. On one of the threads that I posted and was told it was availble for rent but now it isn't so I really don't know what else to do about it. Can someone please tell me besides calling Rogers CSR that would tell me it is available for rent but store is indifferent. Thanks in advance.
 

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I went to rent an HD PVR last week and was given an 8300HD but I didn't ask for anything different.

Funny thing is that, when I looked that weekend, I could find no mention of the 8642 on Rogers' web site and I could have sworn I've seen it featured there before.
 

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I returned my rented 8300 and picked up an 8642 replacement in Kanata store without any problem. I did ask for the 8642 because I was having to many problems with 8300. So they are available for rent in the Ottawa area, but be sure to ask for it.
 

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Yes, this can be done. I have the old "winback for life" free HD PVR rental and I was able to exchange for the new 8642 (160GB) model.
I did it at a rogers Plus store. Confirm they have stock before you go.
As long as they do an exchange/swap, it won't affect your credit, since it's the same price and code on their system.
 

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I had 2 free for life. (1xSD, 1xHD) I swapped both after confirming that they had them in stock and would swap them.

Just be careful of the SD swap as they do not have an SD box any longer and when they swapped the SD one the free for life credit was removed. I called and I was told backend support would fix the problem. When I received my first bill after the swap I was charged for the SD->HD one. Anyway called in, they gave me a credit and said it will be changed by the next bill. I guess I will find out in about 1 week. Based on my experiance with Rogers and billing, I am sure I will be calling monthly for a least a few more
 
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