I have a problem that I thought could get solved by phoning a few Rogers Plus Stores in Toronto. I have an HD8300 PVR and it is my second box since going with Rogers Cable and have had alot of issues with it. I tried phoning a few Rogers Plus Stores in Toronto and one of them told me that I could not rent an HD8642 PVR box because it cannot be new and must be refurbished first before rental. On one of the threads that I posted and was told it was availble for rent but now it isn't so I really don't know what else to do about it. Can someone please tell me besides calling Rogers CSR that would tell me it is available for rent but store is indifferent. Thanks in advance.