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Discussion Starter #1
Hi All:

On behalf of a friend in Canmore, does Telus' "High Speed Light" service in Canmore deliver download speeds higher than a maximum of 24 kb/sec?

I have been helping my friend troubleshoot his download problems, and in the course of doing so, got this starting opinion from a Telus support person -- max download speed for "High Speed Light" is 24 kb/sec.

Seems impossible.
 

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Discussion Starter #3
A Minor Discrepancy Exists

Hi jaazzman:

Yes, saw that.

There remains the minor discrepancy of my friend's download speed being 42 times smaller than 1 Mb/sec.

Is this a Canmore-specific problem, I wonder, or does the weasel-phrase "up to... " cover him getting a download speed that is 42 times smaller than listed.
 

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Don't confuse bits and Bytes (factor of 8 difference). The 24 may have been kBytes? Still low (1/4 of max), but not as low and certainly within the tolerances we've seen from "phone type" providers on this forum - depending on location/provider.
 

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Discussion Starter #5
Got the Difference

Hi 57:

No confusion here -- or with my pal in Canmore -- on the difference between a bit and a byte.

The Telus rep said 24 kilo-bits per second, according to my pal.

To reiterate, Telus' rep told my pal in Canmore that Telus' "High Speed Light" max download speed was 24 kb/sec. And my pal is getting a real-world 14 kb/sec.

Is this possible at all?

PS -- my Canmore pal is looking into Shaw as a possible triple-play provider, as a result of this very weird situation with Telus.
 

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It should be one meg. Download speeds were changed from 256kbps to 1mbps in October. That may be where the rep was confused, thinking that 256kbps is about 24kBps, and thinking you were getting close to 24kBps even though you were under 24kbps. You should probably phone in again.

Of course, if possible, try a speedtest with another computer.
 

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This could be a driver issue within the computer.

Recently came home and noticed very slow connection on one computer. All other devices seemed fine. Finally uninstalled the ethernet port drivers, cleaned the registry, reinstalled the drivers for the port and all was back to the way it should be.

Initially I didn't think it could be the installed drivers in the computer since I did have a connection and my internet upload/download speeds were just really slow on that machine. Two hours later after reinstalling the drivers the speeds were the same on all devices.
 
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