Hi,
Been a long time Optik customer and have gone through a few "upgrades" along the way. I'm currently hooked up with a Actiontec V1000H modem. It's been hit and miss for a number of years but lately has been very poor. Considered changing the modem and upgrading the PVR and boxes to the newer ones.
I see Telus offers a home self-install kit which is great. I'm rarely home during regular working hours and prefer not to wait around for a technician on one of my days off.
I was wondering if it was technically possible to:
1. Swap my V1000H modem out for their newer ones T3200M without getting a technician to come out.
2. Swap my old Cisco 430 PVR and 330 boxes for the newer boxes through the home kit.
I see people selling the newer modems on CL so I figure it is possible. My plan would be to ask Telus to send me one while I bring the old one back to one of their retail stores. Is this possible without a tech? Any insight appreciated.
My last experience with Telus was about a year ago. It was a cold call asking if I was interested in upgrading to the newer boxes. I indicated yes and asked for a home install kit. The person on the phone insisted they don't have such a thing. I was confused because I was staring at their home install kit webpage while talking to them. The person on other side insisted on sending a tech so, rather than push, I declined. I'm not sure what process we have to go through to qualify to get a home install kit...
Thanks!
Been a long time Optik customer and have gone through a few "upgrades" along the way. I'm currently hooked up with a Actiontec V1000H modem. It's been hit and miss for a number of years but lately has been very poor. Considered changing the modem and upgrading the PVR and boxes to the newer ones.
I see Telus offers a home self-install kit which is great. I'm rarely home during regular working hours and prefer not to wait around for a technician on one of my days off.
I was wondering if it was technically possible to:
1. Swap my V1000H modem out for their newer ones T3200M without getting a technician to come out.
2. Swap my old Cisco 430 PVR and 330 boxes for the newer boxes through the home kit.
I see people selling the newer modems on CL so I figure it is possible. My plan would be to ask Telus to send me one while I bring the old one back to one of their retail stores. Is this possible without a tech? Any insight appreciated.
My last experience with Telus was about a year ago. It was a cold call asking if I was interested in upgrading to the newer boxes. I indicated yes and asked for a home install kit. The person on the phone insisted they don't have such a thing. I was confused because I was staring at their home install kit webpage while talking to them. The person on other side insisted on sending a tech so, rather than push, I declined. I'm not sure what process we have to go through to qualify to get a home install kit...
Thanks!