I signed up for the basic high speed about six months ago. The first modem they gave me SURFBOARD was disconnecting sporatically for no reason. About a month later they replaced it and things were working nicely till last week when all of the sudden my DL speed went from over 500k to a max of about 45k. When I called service about it the techie was condescending and thoroughly unhelpful so I called back to cancel (no point in paying for a high speed that isn't much better than dialup). Waited on the phone about a half hr. listening to SHAW advertising and promos. Finally got through and was told that to cancel for the months end I had to call back at months end as it was too difficult and complicated to be able to do it a week in advance. So I guess I'll call back and listen to their advertising for another half hr. before they'll let me cancel their rotten service.Arcanum said:Even with the cap, you can still pull down as high as 500kbps and upload at around 64kbps. I live in Vancouver and those are the numbers I've seen. 500 is quite high but average is around 250-300 with a decent number of peers. Good enough if it keeps the network from overloading. That's about what you can expect from most sites (like MS or Apple) as an average dl speed anyway.
No... I had just gotten through about 20 min. of discussing slow speeds and bandwidth with tech. support who was no help whatsoever. He told me I had to call another number to cancel which I did.hugh said:Brenda418, I can't believe they would tell you to call back to cancel. I guess I'm an ass because I would have demanded right then and there to process my cancellation
Were you talking to a tech support person or billing at that time because I can see that a tech support couldn't cancel an account.
They don't take cancellations by email?Brenda418 said:The woman I spoke with was just as unhelpful as tech. support. I'll leave it till the end of the month and then probably spend an hour or more on hold listening to SHAW advertising before being allowed to cancel their service.
Mexicanuck said:They don't take cancellations by email?
sk1d said:my torrent speeds seem normal, if i'm downloading a video podcast like diggnation i can get speeds like 200-300kb/s bu if i'm downloading stuff of questionable legality like a tv show i missed i can get speeds anywhere from 20-100kb/s
how shaw would be able to disguinsh between the two, i don't know, but my speeds seem to be directly related to the number of seeds, more seeds, faster download, unless that is the limited speed and i could be getting a whole lot faster downloads
but the best thing for bittorrent is to set it up and go to bed, it'll be done in the morning, but make sure to set an upload ratio cap, i got an email from shaw this month saying i was uploading a lot, but no extra charges, just a link to a page showing you how to limit uploads using kazaa....someone needs to get with the times!
Don't know if this will help but try Bitlord, I'm on telus and if I have a good amount of seeder (35) and 400+ peers I can max my adsl at 160Brenda418 said:I'm trying to finish up a torrent right now that has 12 seeds and 31 peers and haven't been able to get a down speed of better than 14k. Since this all started a week and a half ago I've tried at least 50 different torrents from several different sites. My max down speed is about 40k and my max up is about 14k no matter how many seeds and leeches. I tried one at Dimeadozen (a legal site for live music) that had over a hundred seeds and as many leeches and got a maximum down of 40k. I've been using that site for months and with those seed/leecher numbers always get three or four hundred at least (sometimes as high as 600).
It looks like Ellacoya from what I've read but who knows?! I'm really sick of the snotty, condescending and disinterested attitude. I've told SHAW'S people that if there's a problem with my bandwidth usage to let me know and I'd back off but they tell me theres no problem with my numbers. So what's the problem... I don't know and they obviously don't care. Anyway with a typical 14k download speed I'm better off saving a buck and going back to dialup.