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The port over process takes 10 days to get a phone number from shaw to telus. If you cancel the phone, the port over wont work.

typically, this alone would cancel the phone portion of things on the shaw side. However, telus can now act as your agent to cease TV and Internet services with shaw by collecting information from your shaw bill and getting you to sign a document when the tech visits. Then you just have to return the shaw equipment within 10 days. (Weird they said they have to come pick it up. Last time I was with shaw, I just dropped it off at their office. )

Despite this process, I don't like leaving loose ends. I would still call shaw once telus has done the install to cancel. They want to keep you, so of course they will try to save you/ try to make you feel bad for going with their competitor but at least you know it's over.

Obviously, it's a terrible idea to let your service providers competition mess with your set up and that goes both ways. Sounds like a conflict of interests.
 
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