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Best way to cancel Shaw?

54774 Views 20 Replies 14 Participants Last post by  x katt x
Hi all,

I finally pulled the trigger and signed up for Telus Optik. I am transferring my phone, tv, and internet from Shaw. My install date is October 8.

I am currently paid up to October 7 with Shaw. Telus told me I could cancel my tv and internet with Shaw in advance but not the phone. It seems that if I cancel with Shaw now then it should be pretty seamless for the switch to telus.

The problem is that if I cancel the phone after October 7 I think I have to pay for a whole other month with Shaw. Or will Shaw only bill me for a couple of days for the phone?

Telus also said they will cancel the services for me when they install my service if I want (I have to sign something). Is there any benefit to this?

Any advice will be appreciated! I just don't want to give Shaw any more money than I have to!
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The port over process takes 10 days to get a phone number from shaw to telus. If you cancel the phone, the port over wont work.

typically, this alone would cancel the phone portion of things on the shaw side. However, telus can now act as your agent to cease TV and Internet services with shaw by collecting information from your shaw bill and getting you to sign a document when the tech visits. Then you just have to return the shaw equipment within 10 days. (Weird they said they have to come pick it up. Last time I was with shaw, I just dropped it off at their office. )

Despite this process, I don't like leaving loose ends. I would still call shaw once telus has done the install to cancel. They want to keep you, so of course they will try to save you/ try to make you feel bad for going with their competitor but at least you know it's over.

Obviously, it's a terrible idea to let your service providers competition mess with your set up and that goes both ways. Sounds like a conflict of interests.
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