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Best way to cancel Shaw?

54774 Views 20 Replies 14 Participants Last post by  x katt x
Hi all,

I finally pulled the trigger and signed up for Telus Optik. I am transferring my phone, tv, and internet from Shaw. My install date is October 8.

I am currently paid up to October 7 with Shaw. Telus told me I could cancel my tv and internet with Shaw in advance but not the phone. It seems that if I cancel with Shaw now then it should be pretty seamless for the switch to telus.

The problem is that if I cancel the phone after October 7 I think I have to pay for a whole other month with Shaw. Or will Shaw only bill me for a couple of days for the phone?

Telus also said they will cancel the services for me when they install my service if I want (I have to sign something). Is there any benefit to this?

Any advice will be appreciated! I just don't want to give Shaw any more money than I have to!
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Thanks for the replies so far! Telus mentioned that Shaw needs 10 days notice but the terms of service doesn't say anything about that.

I think I might call Shaw tonight to cancel the tv and internet for the end of this billing cycle (Oct 7). I signed up for 3 years for Optik so I'm committed to the switch.

Not sure what to do about the phone still. Telus said don't even mention to Shaw to cancel it because they need it active for the switch. I think it has to do with keeping my phone number. But if the terms of service is correct then if I cancel the phone after the telus install I have to pay for the phone for an extra billing cycle.
So I signed into the Shaw chat tonight to ask about canceling. This was the response:

"when you are wishing to cancel with us - you'd need to phone customer service - (250) 475-5655 - they are open daily from 8-8 and when you place that call to make that happen - we need 10 business days before the account is closed and off-billing - if there were any # of days remaining in your billing cycle and any $$$ was due in a refund we would certainly send that to you."

Looks like I have lots of time to cancel the tv and internet. I guess I will end up paying them some extra money for the phone (the 10 days) since I can't cancel that until Telus switches it over.
Well I called Shaw the other night and canceled the tv and internet for the end of this billing cycle. I left the phone because telus needs it active to port my number. The shaw guy didn't make it easy. Asked me a million questions on why I was canceling. Told him I was switching to Telus. He didn't like that!

I have a digital box on a free promo and he said shaw has to pick it up so they are coming on Oct 8th after the Telus install.

I'm pretty excited about Optik. I never liked the Shaw guide and it was so slow changing channels. I've never had HD before either. Can't wait!
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