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Best way to cancel Shaw?

54753 Views 20 Replies 14 Participants Last post by  x katt x
Hi all,

I finally pulled the trigger and signed up for Telus Optik. I am transferring my phone, tv, and internet from Shaw. My install date is October 8.

I am currently paid up to October 7 with Shaw. Telus told me I could cancel my tv and internet with Shaw in advance but not the phone. It seems that if I cancel with Shaw now then it should be pretty seamless for the switch to telus.

The problem is that if I cancel the phone after October 7 I think I have to pay for a whole other month with Shaw. Or will Shaw only bill me for a couple of days for the phone?

Telus also said they will cancel the services for me when they install my service if I want (I have to sign something). Is there any benefit to this?

Any advice will be appreciated! I just don't want to give Shaw any more money than I have to!
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Welcome to the Victoria flock,there is a Victoria thread.

I gave Shaw a months notice on July 30th last.
I understood from somewhere that this was normal.
Anyway it gives them ample time to cut me off on August 31st.
I stopped payment from my bank account after Optik TV installed.
So far I have not heard a peep out of them.Nothing.
Don't think they are concerned.

I am on my fourth week with Optik. No complaints.
HD and SD both good or better than Shaw.

Got automated phone call regards an area upgrade on Sept 16th
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Shaw where are you

After service from Shaw since 1972 and since disconnecting service I have not heard a peep out from them either to thank me for my ahem! "loyalty" over the years or to ask me why I left them.
I did mention to the person at Shaw I was leaving the country when I gave them the months notice.
Maybe this had a bearing on their non-response but I doubt it.
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