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Best way to cancel Shaw?

54781 Views 20 Replies 14 Participants Last post by  x katt x
Hi all,

I finally pulled the trigger and signed up for Telus Optik. I am transferring my phone, tv, and internet from Shaw. My install date is October 8.

I am currently paid up to October 7 with Shaw. Telus told me I could cancel my tv and internet with Shaw in advance but not the phone. It seems that if I cancel with Shaw now then it should be pretty seamless for the switch to telus.

The problem is that if I cancel the phone after October 7 I think I have to pay for a whole other month with Shaw. Or will Shaw only bill me for a couple of days for the phone?

Telus also said they will cancel the services for me when they install my service if I want (I have to sign something). Is there any benefit to this?

Any advice will be appreciated! I just don't want to give Shaw any more money than I have to!
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I thought it was 10 days notice that Shaw wants. You should only have to pay for the 10 days, not an entire month. It may be a good idea to cancel Shaw right after the Telus install just incase something goes wrong with your install date. That will give you 10 days to compare the two.

The advantage to having Telus cancel your account with Shaw is not having to get transferred around all of their retention departments if you don't want to hear what they will give you to stay now that you are leaving.
You're lucky! I can't get them to stop sending promos addressed to Current Occupant at one of my properties. Its wasteful and I've asked to be removed from their lists, but the adverts keep appearing sometimes as often as once a week.
Me too. I own a second house that very briefly had Shaw service in both up and down suites and now that Shaw has beeen disconnected in favour of Optik TV the tennants have been getting two of these "Current Occupant" cards in the mail box at the same time every week or two.
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