Canadian TV, Computing and Home Theatre Forums banner

Best way to cancel Shaw?

54774 Views 20 Replies 14 Participants Last post by  x katt x
Hi all,

I finally pulled the trigger and signed up for Telus Optik. I am transferring my phone, tv, and internet from Shaw. My install date is October 8.

I am currently paid up to October 7 with Shaw. Telus told me I could cancel my tv and internet with Shaw in advance but not the phone. It seems that if I cancel with Shaw now then it should be pretty seamless for the switch to telus.

The problem is that if I cancel the phone after October 7 I think I have to pay for a whole other month with Shaw. Or will Shaw only bill me for a couple of days for the phone?

Telus also said they will cancel the services for me when they install my service if I want (I have to sign something). Is there any benefit to this?

Any advice will be appreciated! I just don't want to give Shaw any more money than I have to!
1 - 2 of 21 Posts
Shaw used to require 30 days notice. Here is their current policy:

Joint Terms of Service

Last updated: May 13, 2010

9. Customer-Initiated Termination

You may terminate the Services for any reason at any time by notifying Shaw of your desire to terminate. Such termination shall take effect upon the expiration of the then current billing cycle. Since you would have paid for the Services you are terminating in advance up to the next billing cycle date, no credit or refund will be payable in respect of such terminated Services and you will remain responsible to pay any charges due and payable as of the date of termination.
If you don't want to pay for an extra month be sure to get your cancellation in before the billing cutoff.
If you cancel your phone with Shaw, Telus won't be able to transfer your number from Shaw to Telus.
1 - 2 of 21 Posts
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.