I bought one of the Pace units + expander from FS 3 weeks ago for $200. The programming seems to work fine but I get constant glitches in my recordings. The audio/video hesitates for a brief fraction of a second but it happens frequently, every 15-20 seconds and is extremely annoying. When I hit rewind, most often the glitch is not there or not in the same spot which tells me it's some sort of hardware/memory issue perhaps.
I get a few similar glitches with live broadcasts but not as bad as recorded ones. I had the Shaw tech here yesterday and he says my line is bad (showed me multiple error counts and weak signal to the box) and they will trench in a new one for me in a few weeks which he thinks will resolve the problem. I'm skeptical. If it's a hardware issue how could a stronger/error free signal resolve this?
My concern is that I have 5 days to return the box to FS for a refund within my 30 days. The tech said I have a lifetime warranty with this box because I have all 3 services from them (phone/internet/TV) and they will look after me, even exchanging the box if required for another Pace or a Motorola or credit my account what I paid if they cannot resolve the problem.
The sale no longer seems to be on at FS or LD, they are back up to regular price so not sure what to do. Any advice? Anyone else experiencing these glitches/pauses since the new firmware months ago?