[hugh]

Are you having problems accessing channel(s) that you subscribe to? Are these channels appearing in red in the programming guide? This can happen when a receiver has been unplugged or inactive for an extended period of time. The programming profile inside your receiver is out of sync with the actual programming that you subscribe to.

To get your channels, first try to re-set your receiver (post #2) and failing that you can try receiver synchronization (post #3).

 

[hugh]

Re-set receiver

You can re-set your receiver by following the steps for your model type.

Models 3100, 4100, 3200, 5100, 5200, 5800, 5900, 6100, 6141, 9200 and 9242 -follow these steps:

1. Press and hold the POWER button on the front panel of your receiver until the green light turns off. Once the green light has turned off, release the POWER button.
2. Wait for the signal acquisition process to be complete (you should see Attention screen 015 on you TV screen).
3. Once the signal acquisition process is completed, check to see if your programming has returned.

Models 1000, 2700, 3700, 3500, 4500, 4700 - follow these steps:

1. Locate your receiver's SmartCard. It's located at the front of the receiver to the far left. Depending on your model, it's either exposed or behind a plastic cover panel that flips up or down.
2. Remove the SmartCard from your receiver and wait until you see the System Information Screen.
3. Re-insert the SmartCard. Be sure the bar code is facing down and to the right. An error message will appear on your TV screen if the Smartcard is not inserted properly. The green power light on the satellite receiver will blink once and then stay on permanently.
4. Wait for the signal acquisition process to be complete (you should see Attention screen 015 on your TV screen).
5. Once the signal acquisition process is completed, check to see if your programming has returned.

If channels are still unavailable, try the self-serve synchronize programming option at Bell's Self Care.

 

[hugh]

Receiver synchronization

In the event the receiver re-set is unsuccessful in restoring your programming, you can attempt to synchronize your programming through our receiver synchronization option through Bell Self Care. By doing so, ExpressVu will remotely send a programming "re-hit" to the receivers on your account.

Once you have logged onto to self care (you must have an account),Select Synchronize Programming from the menu on the left and follow the troubleshooting steps to synchronize your receiver.

You can only perform receiver synchronization once a month therefore you should try to reset your receiver first.

 

[hugh]

Failing that call their technical support line at 1 866 353-0334 for further assistance.

 

[dosborne]

[*]Press and hold the POWER button on the front panel of your receiver until the green light turns off. Once the green light has turned off, release the POWER button.

On the SD PVR models, pressing and holding the front panel power button for 10 seconds will result in both the green and red LEDs turning on indicating the reset is successfully started.

After the signal acquisition is complete (steps 1 through 5), you will then have to wait for the EPG to download in most cases.




Another "trick" to get your programming back sooner is to force a connection via the phone line. Although this doesn't update the programming directly during the call, it seems to activate something at Bell's end and helps speed up the sync of the programming.

To do this, go to the diagnostics menu:
<menu> <3> if I recall off hand, then select "dial out" (wording may vary, again off the top of my head - I'll confirm and edit later).

This causes the receiver to "call home" and update the inventory flag.

 

[dganz1]

I had this problem of missing a few channels and just called skydish and followed the automated voice menus. You need to have your receiver # on hand and I had my new channels up and running in a few minutes and never had to speak to anyone. I tried doing it online but that Bell website never seems to work right. Much easier to call them.

 

[lightningflik]

Pretty cool synchronization #

Just found out using the IVR that there's a direct line for synchronization on the receivers on your account, like if your missing programming and such or activating a receiver. Phone number is 1-866-337-4617. Just punch in your phone number and it'll ask you to say 'Yes.'

 

[jeffr]

Reset Bell TV via IVR

If the above phone # doesn't work for you because you have reset it once already in the last 30 days, you may still be able to access it via the regular IVR:

1. Call 1-888-759-3474

2. Press 1 for english

3. Enter your the telephone # that your Bell TV is registered to

4. Press 1 for technical support

5. Say 'yes' you are in front the tv

6. Say 'no' there is no 3 digit error number (even if there is, still say
'no')

7. Press 1 for channels showing in red or missing channels

8. Say 'yes' to have channels reset.

Listen to them say 'a reset/send has been done and wait 15 minutes...', then
hang up. Leave the receiver on. The channels are back in under 5 minutes.

 

[hugh]

Some posts deleted. This thread is not for members to post when they are missing channels. This thread is strictly for discussing steps to troubleshoot.'

If all of these steps have been done and you still are missing channels, then call Bell.

If Bell, can't fix the problem, then you may wish to post in a different thread in this forum.

 

[Fry1989]

Might also be because you only have one LNB. I found this out cause I'm supposed to get RT, but dont. When I called, they figured it was because I only have one LNB on my dish instead of two. The CSR said something about RT being on another satellite which is recieved by the second LNB, didn't really make sense to me, but whatever.

 

[chug3]

Hi just joined today! Need some help, so here is my situation:

I recently purchased a bell HD receiver and have no problems. My father after some 20 years with cogeco switched to bell because of a great deal in where the sales person offered him a great package with HD...turned out his condo doesn't support HD. He got upset and cancelled less than a year later. After he cancelled I hooked up up my 3100 receiver in his condo. He has 100% signal strength, but he can't get certain channels like TSN, systems says signal temporarialy lost. He gets this message on random channels, but sometimes it comes back a few minutes later. Other channels don't come in at all.

I tried bringing my new receiver to his condo and the same thing happens. While he was with bell, he had no issues. I checked all connections, reset and synchronized the receiver. All the channels that don't work are not in red, they are channels I subscribed to. I even tried to add an amplifier but that didn't do anything.

Any suggestions would be greatly appreciated.

Thanks

 

[Pinza]

If he is in a Condo, is there a Single Dish on the Roof, feeding everyone.? If you answer Yes, then it is most likely a Stacked System and you will require a Downconverter to pull in all channels.

 

[chug3]

yes, there is a single dish on the roof. I'll try to to get a down converter...where can I get one? Just curious as to why when my dad was with bell tv he had no problems like this?

Thanks for your help.

 

[Pinza]

The only official way to obtain a Downconverter is through subcribing to Bell, if your Father is a Subscriber, they should have installed it when they were there.

 

[chug3]

Well my father was a subscriber...we are sharing on my account. Can I purchase a downconverter at the bell store? When my dad shipped his rented receiver, I remember a box that was sent back. It was used to bring in the satellite signal and the cable signal so he could view the entrance to the the building using the cable signal. Would this type of box do the trick?

Thanks for your help! Just trying to save him some money...meds are getting expensive for him.

 

[chug3]

We also have a sat. store in town...I get all my LNBs and switches from their. If he carries downconverters, do you know how much I should pay?

 

[Pinza]

No-one should carry Downconverters, they are only supplied by Bell TV for use in Stacked System Buildings. The only "Official" way to obtain one is to Subscribe.

 

[chug3]

This is too much stress for pops...cashing in some bonds and back to cogeco for him.

 

[2000gsr]

Anybody have the problem I have? I have 4 receivers (all 6131's) and on one of them I do not get tsn2 in hd. Doesn't show up in red, not on channel list at all. Did all the usual things to listed in this thread to get channel back but no luck. Spoke with Tech support and they said they will have to send a technician out to take a look. Signal is strong. Any ideas?

 

[Pinza]

Waste of time rolling a Tech, it is a 99% certainty it is a programming issue. Try to have Bell remove ALL programming from that receiver, so all you see are the few barker Channels, then add them back.

Fix's 99% of these problems, when nothing else does.