[TheeAlien]

Max has just increased from 13 Mbps to 15 Mbps in NS & NB starting October 28th. Newfoundland will need to wait until November 15th for the increase to be fully rolled out. An upgrade is $5.00 from Ultra in a bundle.

You can now also have BellAliant TV (including HD) service and High-speed MAX on the same service line.

Just thought I'd share, I upgraded today. I was advised I was on the old Value Package system and would need to move to the new bundle system to have both Max service and BellAliant TV. When I was switched to the new bundle system I actually saved a buck by upgrading to MAX.

This is great news for VDSL2 customers in HRM and Newfoundland (or non FiberOP customers in NB or PEI).

 

[Kramer]

I ordered this as well only $5.00 extra for the upgrade. I was holding out for Fibre-OP but don't think it is gonna be available in my area for a long time.

 

[philster]

This is quite interesting news as people who had Aliant TV in HD saw their Internet Regular speeds capped at 200mbs down. When a Non TV customer saw their speeds at 700mbs down, I Wonder if the cap will be increased...or only if you opt to pay more $$$

 

[Kramer]

Actually my order was never put through and now CSR's are telling me it is still not possible to receive Max with TV service.

 

[habskilla]

Strange. The aliant page allows you to have Max and TV. Before it wouldn't let you order that combination.

 

[Kramer]

Well actually what happened was, I guess the order was infact never placed or cancelled at some point. I phoned multiple times yesterday and was told by different reps that it was either not able to be ordered together or that my address didn't qualify even though it says so on the Bellaliant website tool. I could've swore I had Max service at this address before but anyway those are the excuses they said to me.

The last person I spoke to had told me there was not enough bandwidth at my location, however, I know I am on a VDSL2 port because a technician had to come to my home last week to switch my old gigaset modem with a 2wire.

 

[habskilla]

I don't think you're getting a true story. The 2wire modem means you are on VDSL2.

 

[Kramer]

Yeah I know, if they do a check on there end they claim I am ineligible however if I check on their website it says I am. I asked about this and they claim they recently updated their system and their website hasn't been yet. I think they are BSing but can't really think of a justifiable reason for them to purposely prevent me from getting Max.

 

[philster]

Reading this reminds me of when I called to sign up for Aliant TV 2 years ago, and was told it wasn't in my area. I asked if it wasn't then why had been called several times in the previous year to be offered the service andtheir website said I could get it, and I got flyers in the mail. No luck....

I phoned back a few minutes later with the intention of asking for a supervisor..advised the guy that was my intention but he insisted on trying to help me out first. He ran reports etc...which said there were no free ports in my area to put me on the service etc...but would request a technican to go do a visual inspection. He called me back the next day as the technican found open ports and booked the install for the following day.

Really goes to show how some people love their job and go above and beyond..while others just answer the phone.

 

[Kramer]

The final sentence of your post is so true. I tried again last evening but this time logged onto their online chat, CSR was very helpful. She told me that she checked her system at that it infact is available for my address. She asked me if I wanted her to place the oder and I instructed her to do so. She went on to give me a confirmation number and said it could take up to 48 hours to complete. I guess I will just wait now and see if there are anymore problems. If my order still doesn't go through I will request a supervisor.

 

[mediamercenary]

Where is Max and HD available in HRM? I am in Lower Sackville and just left Aliant on October 29 because they could not add HD on one TV with Ultra and 2 SD TVs. They said there is not enough bandwidth and no one would get creative (like measure it) or add a second line for more bandwidth. There are four wires coming into the house and they use 2. With all the Eastlink customers in this area, there is certainly excess capacity. I really wanted to stick with Aliant, but with a new HD TV, there was no way.

So far, Eastlink services are proving to be superior to Aliant with the exception of internet. My internet drops out occasionally. With Aliant, it might have cut out once in 9 years. I do like the faster speed though. If Aliant could offer Max and HD, they would have been able to fill my needs. But now that I have used Eastlink's new 3400 PVR though, I think I will stay. I even prefer it to the Bell Expressvu PVR. The Aliant PVR is garbage. If you disagree, then you have never used a good PVR. Also, the latest digital boxes from Eastlink are 100% digital and HD—no analog tuner, no noisy pictures—the PVR and the 5 buck box too. Eastlink telephone is also superior—no line noise. It is dead silent. I was really hesitant to switch, but after 10 years of being off cable, a lot of good changes have occurred.

 

[Kramer]

Finally got it done this morning, had to really fight with many different CSR's but in the end it was worth it.

 

[nick84]

for anyone wondering i think HD and Max are only avail in areas where fiber has rolled out, the node upgrades need to be done so it can handel the speed. does sackville have fiber yet?

 

[TheeAlien]

for anyone wondering i think HD and Max are only avail in areas where fiber has rolled out, the node upgrades need to be done so it can handel the speed. does sackville have fiber yet?

Sackville NB or Sackville NS?

Sackville NB dosnt have Max or FiberOP at all (I think they were doing something on the Mount Allison campus but that's probably not what you were asking). Sackville NS doesn't have FiberOP yet and probably won't for another year. Sackville doesn't need FiberOP to have HD + Max. HD + Max are available on any VDSL2 node with adequate capacity (see: just about anywhere where you could get AliantTV or Max now).

I live on Lady Hammond Rd in Halifax - FiberOP isn't out where I live, yet I have HD + Max. FiberOP availability isn't a requirement.

 

[Stefer]

I was going to say : is the new speed upgrade only for new customers, if not how do i get it. Did a few speed tests and had my answer, i got up to 15mbit

 

[mediamercenary]

I live in Millwood in Sackville NS. I was told over and over, as I worked my way through the phone maze at Aliant, that there is no VDSL2 in this area. We were done at the same time as the rest of Sackville. Meanwhile, I am loving Eastlink digital cable with the new ALL digital boxes and the best PVR I have ever used. On the otherhand, Eastlink internet is a crapshoot of timeouts and up and down speeds. However, the speed is never lower than my old Aliant Ultra connection. Still, I would take the reliability of DSL over cable any day. But I wanted HD on at least one TV. As it is, I can have all the HD I want with Eastlink. Aliant lost a 17 year client who really wanted to stay. Somebody at Aliant goofed up big time thinking people are going to tolerate no HD when you can't even buy an SD television.